Hotel Details
- NOKYOCombining Japanese minimalism with Mediterranean charm, this unique restaurant offers a meticulously prepared selection of Japanese dishes. Enjoy aromatic miso soup, crispy tempura, savoury teriyaki, and beautifully presented nigiri and sashimi.
- PARDAOur Mediterranean style buffet invites you on a journey through vibrant cultures and rich traditions for an unforgettable dining experience.
- SILVESTREExclusive Winery where you can enjoy the best selection of wines for a unique and unforgettable wine experience ($)
- TACORINI(Tacos & Gyros) Mexican folklore and Greek elegance exist in the same place. We combine one of the most characteristic dishes of Mexico with one of the most beautiful places in Greece.
- Various Lounges/BarsEight bars offering Caribbean cocktails and international premium brand drinks:- Lobby piano bar- 2 pool bars- Swim up bar- Casino bar- Disco lounge bar- Sky bar- Gabi Beach bar
- VOLCANWelcome to Volcan, a captivating asador grill restaurant. Immerse yourself in the delicious aroma of sizzling meats and fresh herbs within a vibrant, warm atmosphere.
- VOLTAJEEnjoy the best cocktails in this bar located next to the lobby. With a wide variety of drinks and cocktails to cool off before exploring the resort.
- Paradisus SuiteBedding: 1 king bed or 2 single beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- Promo RoomBedding: 2 single beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- Paradisus Junior SuiteBedding: 2 single beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- ZEL TWO BEDROOM MASTER SUITE SWIMUPBedding: 1 king bed and 2 single beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 6 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- ZEL SWIMUP SUITEBedding: 2 single beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- ZEL MASTER SUITEBedding: 1 double bed or 2 single beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- ZEL SUITEBedding: 1 king bed or 2 single beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- ZEL SWIMUP MASTER SUITEBedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- ZEL TWO BEDROOM MASTER SUITEBedding: 1 king bed and 2 single beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 6 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- 24-hour front desk
- 24-hour room service*
- Accessible facilities
- Accessible rooms
- ATM/Cash machine*
- Babysitting*
- Baggage hold
- Bell staff/porter
- Business services*
- Children programs
- 24-hour front desk
- 24-hour room service*
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine*
- Babysitting*
- Baggage hold
- Bell staff/porter
- Business services*
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf, Offsite*
- Horseback riding*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant*
- Room service*
- Safe deposit box
- Sauna*
- Shopping mall*
- Spa*
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Wireless internet connection in public areas
- Business Services*
- Internet Access*
-
"WISH"
Your WISH comes true for a perfect romantic ceremony. An intimate gazebo and sparkling toast, all within the romantic atmosphere of Paradisus Resorts.
You will have the full support of the complete Romance Team, to help you design, plan and execute all your wedding details to perfection.
Package inclusions:
- Non-denominational Symbolic Ceremony (Civil & Religious ceremonies are available at an additional cost)
- Use of the Garden Wedding Gazebo at Paradisus Palma Real
- Bouquet for the Bride which are a mix of tropical flowers
- Matching boutonniere for the Groom
- Chilled sparkling wine for the wedding toast
- One-tier wedding cake
- Guaranteed Wedding Dinner Reservation at one of the a la carte restaurants (Valid for a maximum of 6 guests)
- In-room bottle of chilled sparkling wine and tropical fresh fruit platter on the wedding night
- Rose petal turndown service on the wedding night
- 10% discount on spa services for the bridal couple (not applicable towards spa products)
TERMS AND CONDITIONS:
- Package Inclusions have no cash value, there are no refunds for unused elements/events and items are not interchangeable for other inclusions or a-la-carte amenities.</spa
* Fees may apply
- Bike rental
- Garden *
- Pool *2 Swimming Pool
- Sauna *
- Spa *AUA Spa
- Steam bath *
- Tennis court *5 tennis courtsRafa Nadal Tennis Center Punta Cana complex.
- Whirlpool7 Outdoor whirlpools
- Golf *Nearby 18-hole world-class championship golf course, Cocotal Golf & Country Club; complimentary green fees. Golf cart rental is mandatory ($). Rental clubs are available ($)
- On-site EntertainmentLe Cirque - dinner and show
Party Animals - Dinner and show
Chill out night at Gabi Beach
Dominican Passion
- Palma Real Shoping Village
* Fees may apply
At Zel Punta Cana, your well-being is our priority. Under the Caribbean sun and just steps from the crystal-clear waters of Playa Bávaro, this all-inclusive resort is inspired by the energy of the Mediterranean lifestyle, in partnership with renowned Spanish tennis player Rafa Nadal. With architecture designed around open spaces, the resort offers swim-up suites, pools, a beach club, a concept store and includes up to seven restaurants that blend the best of Mediterranean and Caribbean cuisine into your experience.
Run along the beach with friends, relax by the pool with a specialty coffee, join a HIT or energetic fitness class, or enjoy a sunset drink at our beach club. Here, everything flows: relax, activate your body, nourish your mind, and live to the rhythm of your own well-being, in your home in the Caribbean.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10869 reviews
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May 21, 2026Never coming here again
Nothing to do Horrible food Dirty pools My representative was no help at all , only wanted to upsell me Room service took 3 hrs to bring me ice , at that point I was sleeping already I got scammed on the beach by the excursions sellers , the resort saids they have nothing to do with them but resort employees are laughing & talking with them ? Makes no sense feels like they’re in on the scam with excursions
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May 21, 2026Very good
It was excellent conference/vacation. Staff did really good job. Food in restaurants need to improve bit more. Tast and the verities should be improved. Volcan food was cold and Nokyo, need to improve the taste.
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May 18, 2026
Vacation of your dreams
It was a wonderful experience. The staff was friendly and very inviting the people that did the activities were amazing, especially Jasmel, suri Carlos y Danyi
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May 17, 2026
We love Zel and will definitely be back
Friendly service Clean resort Good food Beach club 10/10 Drinks were also amazing The painting activities were nice also
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May 15, 2026
⭐⭐⭐⭐⭐ — The Property is Stunning. One Person Made It Unforgettable.
Zel Punta Cana is genuinely beautiful — the design, the atmosphere, the activities and programming are all exceptional. On paper, this place has everything. But I’ll be honest: our stay had some serious operational hiccups that nearly sent us packing. We found contact lenses in our room left by a previous guest. Our fridge arrived full of half-empty bottles — clearly never cleaned or restocked between stays. When we raised concerns, most staff were polite and well-meaning, but completely lost when it came to actually resolving anything. The spa experience in particular was deeply disappointing, and the handling of our complaints there made things worse, not better. We were genuinely preparing to change hotels and file formal complaints. Then Alexis Lopez stepped in. Alexis is the Guest Experience Manager, and I truly believe he is the reason this property has any goodwill at all. He didn’t just fix our issues — he took personal ownership, followed through on every single thing he said he would, and turned what was heading toward a disaster into one of the most memorable stays we’ve had. He was calm, warm, resourceful, and relentless in making it right. No excuses. No runaround. Just results. As a business owner myself, I can tell you: people like Alexis are rare. He is the kind of person you build a team around. I genuinely hope ownership reads this and recognizes what they have in him — because he is carrying an enormous amount of this property’s guest experience on his shoulders, and doing it with grace. Would I return? Yes — because I now know who to call if anything goes wrong. Zel has real potential. The bones are incredible. But the gap between the beauty of this property and the execution of its frontline service is significant, and the only thing bridging it right now is Alexis Lopez. Give that man a promotion. Immediately.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Dogs of all sizes and ages are welcome to stay.• Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa, indoor pools, fitness areas, and buffet and show-cooking areas.• In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash.• Dogs will enjoy services from the moment they set paw in reception, where we will welcome them with a bowl of fresh water and a surprise welcome gift.• Natural dog food is available upon request through Room Service.• Access a local digital guide highlighting nearby pet-friendly services and attractions.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.