Velas Vallarta Suite Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5256 reviews

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  My Yearly Review

  Since I go every year....because this is best resort in PV...my complaints are only to hopefully have these issues resolved. My trips are usually in the early part of May as I like to go when it is low census. Some of the amenities are reduced & rightly so. The food on the whole is outstanding. Although, PLEASE DO NOT SEND ME OFF TO THE AIRPORT WITH THE DRY, TASTELESS COOKIES! Not the last thing I want to remember about my stay. Everything is kept spotless & thank goodness they've gone to electric garden machinery as the horrible noisy previous ones were unbearable around the pool. And, ladies, bring your hair conditioner! Only shampoo is provided. My hair was like straw after a week. Now, most hotels provide shampoo with conditioner if they don't provide a separate bottle of conditioner...not here! Most 5 star hotels provide 2 firm pillows & 2 soft pillows. These king size pillows are the 'new' look great.... but totally uncomfortable. I recently spent 2 weeks in NZ. Only 2 of the 10 places we stayed had hard & SOFT pillows. So I'm assuming this is the new norm. Perhaps people have never slept on a comfortable pillow...or they bring their own? I certainly don't want to have to pack my own pillow but after a week of torture this may go on my packing list....ugh! Staff is warm & friendly...always. If you order from the pool remember you can get something off Andre's lunch menu...not just the poolside menu. Highly recommended. I also had a fabulous Vitamin C facial. I would like to be informed as we go along: this is the cleanser, now I'm applying...'put in product', now I'm using this machine, etc. While the face mask was on you get a fabulous food massage & then they wrap your feet in hot towels. Then you get a scalp massage & and hand & arm massage, Worth every peso!

  May 22, 2026
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  Home away from home

  We have been coming to fellow Vallarta for at least 10 years. It’s hard to put everything in just a few words. We have made many friends over the years. And look forward to going each and every spring. The hotel, staff and pool wait staff our second to none.

  May 05, 2026
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  Another Fantastic Vacation!

  This year was our 3rd visit to Velas, and it keeps getting better! Management listens to visitor suggestions as we have seen some improvements over from previous visits. Most notably are the brand new pool loungers are chairs. Also the resort was in the process of changing beer brands over to Modelo and Corona. There are a lot of great things we enjoy at Velas. The wifi is excellent throughout the resort. The rooms are clean and the grounds are spectacular. The evening shows are good, we really enjoy the casino/kareokee night. The food at both restaurants is very good, we notice the beef quality was excellent this year. Drinks were always good and very available. The best thing we like about Velas is the service. Employee turnover seems very low as we meet up with the same workers each year. They work extremely hard to please the guests. We know when we come we will be spoiled beyond any other resort we have been to. Some people I would like to acknowledge are: Ivan our pool side pleaser, he always goes above and beyond. Eric also did a great job the few days we sat in his area. All the guys at the pool bar especially Antonio. Our friends at Ribera led by Christina she would visit at breakfast to make sure we were happy. Giovani and Jorge at breakfast always took care of us. Mimosa, coffee and kids drinks always waiting for us. Breakfast is always a favorite. Diego at supper had us covered. These people take pride in their work and it shows. We will can’t wait to be back at Velas!

  May 04, 2026
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  Just ok

  It was an ok experience. A little overpriced for what you get. Most of the service is mediocre. Food was ok. Rooms were outdated. The whole place shut down at 10pm, and you couldn’t get food or drinks outside of a very slow room service, and they wanted you in your room.

  Apr 28, 2026
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  Beyond my Expectations

  This is my first time to an all inclusive resort My expectations were high based on reviews I read Well they were all correct Everything and I mean everything was beyond what I expected The accommodations, the good, the services, the entertainment, the activities, and even the weather was fantastic I tell everyone on a scale of 1 -10 this resort was a 30 It was that good We did go outside the resort to do some site seeing as everything is an inexpensive uber ride The Mexican people were very gracious to us I highly recommend this resort if you are looking for a great vacation spot

  Apr 26, 2026