The Explorean Cozumel - All-Inclusive

Guest Reviews from Our Customers

TripAdvisor Traveler Rating

2684 reviews

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  3.7 stars, room for improvement

  This was our 2nd time here and review is for Explorean and the attached Fiesta Americana, this was our anniversary trip and the staff was fabulous about recognizing this for us, food was above average and staff and service was excellent including room cleanliness and restocking. Negatives that changed since last visit, they were pushy about trying to sell the awards program, one of our excursions was nothing more than us being drug through every high pressure souvenir shop, lastly pools are clean and staff great but please update your music and widen the music genre. I heard multiple people complain about the music to your hype workers but nothing was changed and since there were children there some of the music was not appropriate for all ages IMO

  Aug 31, 2026
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  Absolutely YES

  Me and my husband spent about a week here and I have nothing but amazing things to say. From the people to the atmosphere, food, and the best of all, the excursions. Our guides were so amazing, fun, attentive ALL of it. I cannot put into words how much we enjoyed ourselves. The waiters at lol‘kan were 10000/10 and the food there was really good, waiters across the board at all the restaurants and at the beach were amazing. Of the restaurants we tried all but the Thai place, they were all really good although we did not personally like the Italian restaurant others that we spoke to did. The Mexican was 10/10, the sushi was incredible, La cevicheria was our daily lunch and I enjoyed every bite of the ceviche, and the snack bar by the ocean was very good as well. We also thoroughly enjoyed the coffee corner every morning, I recommend the cappuccinos, and they had the best ice cream every afternoon. We did not love the Oceanside buffet, mainly because we didn’t prefer many of the foods available and also continuously went to the cevicheria and sushi restaurants. As far as the excursions we went to the cenote, chaankanab, playa uvas snorkeling, playa sur, and lastly el cielo snorkeling. Every single one was absolutely breathtaking and will stay with me forever. We had the opportunity to see crocodiles, rays, nurse sharks (very friendly), sea turtles, barracudas, dolphins, star fish, a mahi mahi, jelly fish, large king conch moving on the ocean floor, and hundreds of different reef fish and bird species. I highly recommend attending all of the excursions available to you on your schedule. A couple locations we biked to and got to soak in the views of the ocean, another was a walk down to the beach, one we went in a van and the last we enjoyed a beautiful boat day. Our guides were so informative, attentive, funny, and so nice. They made us feel very comfortable right away and would check in with everyone frequently to ensure we enjoyed ourselves. I cannot speak more highly of them. Especially when snorkeling which can be very demanding and at some moments we had strong winds but they were there to help anyone in need. A few other reviews describe the beach as being un swimmable which I cannot disagree with more. If you are looking for a sandy beach, this resort does not have that but some of the excursions like playa sur does. The coast is rocky but that did not make it un swimmable in my opinion. We had goggles and spent multiple days there just snorkeling and floating around in the water which was amazing. There are so many types of fish right there by the rocks and you could easily find tons of enjoyment looking at them. The current and winds were slightly too strong some days but nonetheless we enjoyed it. We also did not get hassled much for the timeshare presentation, we communicated not being interested maybe 2 times and then were left alone after that. One thing I highly recommend when coming here is to talk with the fellow guests you are going on the excursions with. We made so many friends just by talking about the excursions and then getting to know eachother. This made our experience even better, talking in the vans, on the boat, at restaurants, when we would run into eachother at the resort. We shared photos, videos and experiences. I would also recommend learning some Spanish when coming, almost everyone speaks English but have some knowledge of the language made the experience better imo. Another thing I recommend is TIPPING, we are coming here spending a quarter of what the people that work here make in a YEAR. Be generous. Overall I would recommend coming here, we plan to come back again and hopefully make even more memories.

  Aug 30, 2026
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  The best team ever!! We love the Explorian.

  El Ceilo, means the sky, for the second time a gorgeous day. We brought our son this trip and he literally enjoyed the entire trip so many sting rays, saw some turtles and met so many great people. The food and restaurants are always top notch. Explorian always does an amazing job, all the guides are always so through, and full of excitement for their jobs. Armando, Nestor, Santiago (Daniel), Jassel, all of them are great about their job and making sure everyone is comfortable and taken care of!! Our second time staying at the explorian and would recommend it anyone!!

  Aug 28, 2026
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  Amazing Snorkel!!

  Had such a wonderful time on the half day snorkel trip with Nesto and Armando. They made the experience so much better than expected. Would absolutely recommend and come again. Thank you guys for the amazing memories!

  Aug 22, 2026
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  Amazing

  Great time to see all the marine life including, starfish, fish, coral, and a nurse shark.

  Aug 22, 2026