Secrets Cap Cana Resort & Spa - All Inclusive - Adults Only

Guest Reviews from Our Customers

TripAdvisor Traveler Rating

26035 reviews

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  Amazing experience

  Hi, As our stay comes to an end, we just wanted to take a moment to say a heartfelt thank you. It has truly been a pleasure staying at your resort. We enjoyed every single minute, and what made the experience even more special was the incredible warmth and kindness of your entire team. Everyone was so welcoming and attentive, and we especially appreciated all the little touches and thoughtful gestures throughout our stay. Those small details are what turn a nice vacation into a truly memorable one. I’ll stop by the front desk later tonight to settle our room bill, but I didn’t want to leave without personally thanking you. You can be sure of one thing: we will be back! We absolutely loved our experience and will proudly consider ourselves repeat members from now on. Thank you again, for a wonderful stay and for making us feel so welcome. Special thanks to Alexis , our « Majordome/Butler » that was exceptionally wonderful! He took care of us like we where his only clients! Warmest regards, Bernard & Andrée-Anne

  Sep 05, 2026
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  Perfect Getaway!!!

  Amazing resort and service! We celebrated our 25th wedding anniversary and had the perfect vacation! We will be back!!!

  Sep 05, 2026
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  Heaven on Earth.

  Heaven on earth!! Great service!! Phenomenal staff!!! Clean grounds. Heavy on activities! Phenomenal staff!!! Clean grounds. Heavy on activities! Phenomenal staff!!! Clean grounds. Heavy on activities!

  Sep 05, 2026
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  Birthday Getaway

  ⭐⭐⭐⭐⭐ Secrets Cap Cana – Dominican Republic Our stay at Secrets Cap Cana was overall a wonderful experience, although we did have a few mixed experiences when it came to the customer service. First and foremost, I want to give a huge shout-out to Ariel, Jose, Rosa, Cassandra, and the entire swim-up bar team. They were truly exceptional! From the moment we arrived at the pool, they were friendly, attentive, and genuinely made an effort to take care of my family. They always made sure we had what we needed, whether it was drinks, food, or simply great service with a smile. Their hospitality made us feel welcomed and appreciated throughout our stay. I honestly wish I could remember everyone’s names because the entire swim-up team deserves recognition. Thank you all for going above and beyond and for taking such great care of my family. You were definitely one of the highlights of our vacation! 🍹🌴☀️ We did have a couple of interactions at the restaurants where we felt like we were overlooked or ignored. We’re not sure what the reason was, but unfortunately, those experiences did affect our overall impression of the customer service. Based on our experience, I would rate the customer service around 4 out of 5. That being said, Secrets Cap Cana is still a beautiful resort, and we had a wonderful vacation overall. There were many positive aspects to our stay, and the outstanding service from the swim-up bar team certainly helped make our trip memorable. Ariel, Jose, Rosa, Cassandra, and the entire swim-up bar crew — thank you for your kindness, your smiles, and your wonderful hospitality. You truly made a difference! ❤️🍹

  Sep 04, 2026
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  A resort well Worth checking out and giving a try!

  My wife and I have been visiting secrets resorts mainly in the Cancun area for several years years. This was our first visit to secrets Cap Cana, in Punta Cana. We didn’t know if we could expect comparable quality and service. However, we were pleasantly surprised that the quality and service seem to be turned up a notch at this resort! From the minute, we checked in and met our personal Concierge, Gerardo, until we were bid goodbye on our last day, we felt that we were taking excellent care of, and treated as if we were special and important! The housekeeping staff did an excellent job on our room, all of the restaurants and bars that we visited were excellent, and the cuisine was very tasty with very few exceptions. There were a couple of times when the steaks that were served did not seem to be the quality they should have been, but that was the exception, and not the rule. The market café had a fantastic variety of local and international foods available at all times! It was prepared very well, and my wife said that the salmon she had at Mitsu, was some of the best savage she has ever tasted! The only area that we feel could have been improved upon was the variety and amount of entertainment at the resort. We feel there should have been a little more live entertainment at the pool, and perhaps a few more earlier, live entertainment personnel at the bars and other areas. Most of the entertainment started a little late for us, and we would’ve liked to have seen some around 7 PM or so. Other than that, we plan on returning again and again, and are very happy with the way the waiters and waitresses treated us at the hotels, as well as around the pool. Everything was clean, and the resort was very appealing to the eye. Overall, it was one of the better experiences we have had on our all-inclusive stay.

  Sep 03, 2026