Hotel Details
- FrattinnisFrench Cuisine. A la Carte
- GaijinTeppanyaki (reservations required).
- SeasonsModern cuisine serving A la carte dinner.
- St. TropGourmet snack lunch. A la carte dinner (only in season).
- Various Lounges/Bars
- Bar One - Lobby bar
- Bar Two - outdoor bar - ZangoInternational cuisine (breakfast is buffet-style), A la carte lunch and dinner.
- Deluxe Room
Bedding– 2 doubles, or 1 King Bed.
Special requests like bedding, location etc. are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- TV
- Wireless internet connection
- Balcony Deluxe Room
Bedding– 2 doubles, or 1 King Bed.
Special requests like bedding, location etc. are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- TV
- Wireless internet connection
- Superior
Bedding– 2 doubles, or 1 King Bed.
Special requests like bedding, location etc. are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total combined.
- Air conditioning
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Telephone
- Deluxe
Bedding– 2 doubles, or 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Telephone
- Sandos Suite
Bedding– 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total combined.
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- TV
- Laguna Suite
Views : Overlooking views of Nichupté Lagoon and the ocean.
Bedding–1 king bed in main bedroom with 2 sofas in living room.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total combined.
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access
- iPod docking station
- Iron
- Ironing board
- King bed
- Marble bathroom
- Minibar
- Safe
- Seating area with sofa/chair
- Shower
- Sitting area
- Slippers
- TV
- Weight scale
- Caribe Suite
Bedding - 1 King bed in master bedroom and 2 double beds in second bedroom.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 6 adults, 6 total.
- Air conditioning
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Kitchenette
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Telephone
- Presidential Suite
Bedding : 1 King Bed in Master Bedroom and 2 Double Beds in Second Bedroom.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 6 adults, 6 total.
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Slippers
- Widescreen TV
- Wireless internet connection
- Laguna Penthouse
Bedding : 1 King Bed in Master Bedroom and 2 Double Beds in Second Bedroom.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 8 adults, 8 total.
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Slippers
- Widescreen TV
- Wireless internet connection
- Accessible rooms
- Babysitting*
- Beauty shop/salon*
- Currency exchange*
- Exercise gym
- Health club
- Jacuzzi*
- Meal Plan Type: All Inclusive
- Medical Facilities Service*
- Meeting rooms*
- Accessible rooms
- Babysitting*
- Beauty shop/salon*
- Currency exchange*
- Exercise gym
- Health club
- Jacuzzi*
- Meal Plan Type: All Inclusive
- Medical Facilities Service*
- Meeting rooms*
- Pool
- Restaurant
- Room service
- Sauna*
- Spa*
- Tennis court*
- Water sports*
* Fees may apply
- GymLife Fitness Equipment (18+)
- Jacuzzi *
- PoolThree infinity pools with heating options including Hydrotherapy.
- Sauna *
- Spa *
- Steam bath *
- Water activities *Snorkeling
Diving (free demo)
Windsurfing
Sailing
Kayaking
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10129 reviews
-
May 22, 2026Seasons Restaurant at Sandos Cancun
Seasons restaurant was.fabulous. We were served by Pedro who provided exceptional service.
-
May 21, 2026
Loved it so much coming back for a second time
So I can not scroll further down. I believe when my wife and I were at Sandos was back in 2023. We normally go on cruises. We are actually planning a trip for this Christmas. We really enjoyed our stay at Sandos when we went last. This is why I am booking Sandos again. I was very impressed. I like that is a boutique resort with not a ton of people. The specialty restaurants were amazing. St Trops I loved. If I have one complaint is that St trops id not open to everyone for breakfast. It is only for certain vacation packages. We were with West Jet and not admitted in for breakfast. It was very disappointing. Also when booking rooms , because the way the hotel sits on the property everyone does get a view. Either the lagoon or the ocean. I am hoping that this Christmas we get an ocean view. Aside from all this the service is excellent. The fellows at the desk for towel service is extremely friendly and helpful. I cant say I am overly impressed with the buffet. I did eat there tho. I guess I am.just used to the cruise ships buffet. I still ate there. Again all the specialty restaurants. Italian. Steak house and teppinyaki was so amazing. Looking forward to my stay again and fingers crossed with Air Canda vacation we can go to st trops for the breakfast. Oh. I forgot they also make fresh pizza which is amazing. I will not hesitate to recommend staying here you will not be disappointed. I should also mention the gym and fitness center is the best ever from all resorts I have experienced in the past.
-
May 20, 2026
Best salmon 🍣 in town
Freddy really nice server at the restaurants made us feel really welcome and the food at the restaurant was delicious 😋
-
May 20, 2026
Impressive
Resort is beautiful. The customer service has been great! Enjoyable meals. Clean rooms. Poolside staff (Karla) GREAT attitude ! We would return.
-
May 13, 2026
Fabulous
Rosario is the best. Make him work every day. What a great time!!
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.