Hotel Details
- Bar Plaza
This bar is open 24 hours a day. It's a favorite with our guests, as there's always something going on: live music, dancing, casino nights, and much more!
- Bar TheaterOpen only during at the theater. Enjoy our range of drinks delivered right to your seat so you don't miss a second of our evening entertainment.
- Beach BarOf course there had to be a bar right on the spectacular beach! You don't even need to move to get a drink, as the waiters will bring them to you.You can also enjoy a snack or a light meal.
- Deluxe BarIt also offers you the option of ordering your favorite drink without leaving the pool, so you can continue enjoying yourself to the fullest!It's the epicenter of the pool activities coordinated by our entertainment team. Without a doubt, it's a place to spend hours enjoying the sun, participating ingames, or simply having fun watching the activities.
- Kotatsu RestaurantType of Cuisine: Asian
Smoking is only permitted in the terrace area
Air-conditioned - Lobby BarThis will be one of the main bars you'll see upon arrival. In addition to your favorite cocktail, it will offer coffee and tea prepared just the way you like them.
- Platinum Pool BarThis relaxed bar will become one of your favorites. Located in the Platinum area, it let's you enjoy your drinks withoutleaving the pool. Twice a week, the staff creates artful fruit dishes that serve as containers for your favorite beverage.
- Restaurant AromaType of Cuisine: International gourmet
Smoking is only permitted in the terrace area
Air-conditioned - Restaurant BruschettaType of Cuisine: Italian
Smoking is only permitted in the terrace area
Air-conditioned - Restaurant Rodeo GrillAll-Inclusive A la carte Restaurant
Type of Cuisine: Tex-Mel Grill
Smoking is only permitted in the terrace area
Air-conditioned - Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetType of Cuisine: International buffet
Smoking is only permitted in the terrace area
Air-conditioned - Salsa BarFor night owl, this bar offers great music while you enjoy your favorite drink. You can also find karaoke nights or themed parties like Glow, the American comedy show.
- Skylights BarThe only bar with an additional charge.Our Selection of fine spirits and sparkling wine will perfectly complement the gourmet foodyou'll enjoy at the Skylights Restaurant.
- Skylights RestuarantType of Cuisine: Mediterranean
Smoking is only permitted in the terrace area
Air-conditioned - Waiting BarThis bar is located between kotatsu and Bruschetta restaurants. It's one of the most spectacular you'll see! It features a back bar with purple bottles that add a very special touch. In it's comfortable seating, you can wait your turn to be seated while enjoying a cocktail prepared by expert mixologists.
- Deluxe Junior Suite
Bedding: 1 King or 2 Double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits : 3 adults.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Telephone
- TV
- Deluxe Junior Suite Swim Out
Bedding: 1 King and sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Satellite television
- Slippers
- Telephone
- TV
- Platinum Deluxe
Bedding: 1 King bed.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Satellite television
- Slippers
- Telephone
- TV
- Platinum Deluxe Swim Out
Bedding: 1 King and a sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Satellite television
- Slippers
- Telephone
- TV
- Honeymoon Suite
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Round bed
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Honeymoon Suite Swim Out
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Round bed
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Master Suite
Bedding: 1 King bed.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Presidential Suite
Bedding: 2 King beds.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Deluxe Junior Suite Hot TubBedding: 1 King or 2 Double bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Sofa bed
- Telephone
- Wireless internet connection
- Platinum Deluxe Hot TubBedding: 1 king size bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Sofa bed
- Telephone
- Wireless internet connection
- 24-hour room service*
- Concierge desk
- Exercise gym
- Internet services*
- Laundry/Valet service*
- Lounges/bars
- Medical Facilities Service*
- Meeting rooms*
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service*
- Concierge desk
- Exercise gym
- Internet services*
- Laundry/Valet service*
- Lounges/bars
- Medical Facilities Service*
- Meeting rooms*
- Non-smoking rooms available
- Outdoor pool
- Phone services*
- Restaurant*
- Room service*
- Spa*
- Tennis court*
- Water sports*
- Business Center*
- Please contact the property directly for more information about available wedding services.
* Fees may apply
- Dancing *
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports *
- Non-Motorized Water Sports
- Paddle boarding *There is 1 Padel Court.
- Pickleball *There are 4 Pickleball Courts.
- Shopping *
- Spa *
- Tennis court *
There are 2 tennis courts.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8775 reviews
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May 22, 2026So much fun!
The resort was beautiful and the food was amazing, a few members of my family have celiac and we were all well taken care of, and all the staff were really lovely. The shows and games were super fun and the activities crew was so nice! They remembered all our names and would hang around to chat with us between events, and we were lucky enough to have some time getting to know each of them. Chris, Luna, Malú, Rhamses, Raúl, and Jonny really made this a stand out vacation! The day we arrived home, my little sister said she wants to plan another trip back lol :’) So, we’d like to extend a big thank you to everyone who made our vacation so wonderful!
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May 21, 2026Good value for the money
Overall, I would say this resort offers very good value for the money. The property is well kept, the pools are enjoyable, and the food exceeded expectations for the price point. The biggest disappointment during my stay was definitely the beach. Unfortunately, there has been quite a bit of erosion, and during the time I visited there was an extreme amount of sargassum. The staff worked very hard trying to keep the beach clean, but there was simply too much seaweed coming in to keep up with it. Because of both the erosion and the heavy sargassum, the water was not really swimmable while I was there. If you are someone who books a resort primarily for a beautiful swimmable beach, this may not be the best choice right now. That said, the pool areas were very nice. I appreciated that there was both a quieter pool area for relaxing and a more active pool with entertainment and activities. The restaurants were another highlight. It was surprisingly easy to get reservations and I never had issues getting into the restaurants I wanted. The Italian restaurant was very good, and the steakhouse was absolutely delicious. I personally don’t think the upgrade package is really worth it at this particular resort. The concierge service didn’t seem to add much value and didn’t really serve much of a purpose during my stay. The coffee bar in the lobby was excellent and became one of my favourite spots each morning. The nightly entertainment was also enjoyable, and overall the resort grounds were clean and well maintained. Overall, while the beach situation was disappointing, the resort still offers a solid vacation experience for the price, especially if you’re more of a pool person than a beach person.
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May 21, 2026I wouldn't come back here ever not a good place of you want to relax
The platinum says it has a zero tolerance on people blasting there music but for the last 2 weeks that is all I have had different people blasting music and hearing different music is not relaxing at all I did report it but all they said nothing that they could do even though it says there is zero tolerance its definitely not a place I would come back to I haven't been able to relax the whole 2 weeks being here. I wouldn't recommend coming here at all feel like the worst holiday I have ever had to be able to relax
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May 20, 2026
A lovely stay — I would definitely return
This was my first stay at Platinum Yucatan, and I would definitely return. The hotel was lovely and clean, and the food was amazing with plenty of choice. There was a great buffet as well as a choice of à la carte restaurants, including Japanese, Italian, steakhouse and international options. I travelled with a friend who is visually impaired, and the hotel staff went above and beyond to make sure we had everything we needed. The complex is quite large, but there is a buggy available that you can hop on and off, which was really helpful. There is plenty to keep you busy during the day and in the evening. The entertainment team were brilliant — Raul, Jonny Hot Chocolate and Gordon Ramsey were great fun. If you want to join in with aqua zumba, dancing or games around the pool, there is lots going on during the day, and plenty of entertainment in the evening too. Or you can simply sit at the swim-up bar, sip on cocktails and meet new people. Overall, we had a really enjoyable stay and felt very well looked after.
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May 20, 2026
Jason
This trip was amazing. Everything about this resort is good, the food, the piscina, the staff. Jhony (hot chocolate), Raùl, Luna, Hollywood and Ramsey are amazing people, and a pretty great entertainment team. We for sure made friends here. I highly recommend this resort, we are sad to leave, but truly happy with our experience.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Meals to go
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.