Paradisus Grand Cana - All Inclusive

Guest Reviews from Our Customers

TripAdvisor Traveler Rating

3948 reviews

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  The best concierge!

  We were at Paradisus Punta Cana 10 years ago as our 10 year anniversary and we came back as our 20 year anniversary thinking Paradisus Grand Cana was same place. Unfortunately Paradisus Punta Cana closed during pandemic and this was the newer facility. (I say all this so that people know) When you go on an all inclusive vacation with a family concierge service, what is number 1 thing that's important? Yes, concierge! Our concierge Fransua was a world class concierge. From a very simple restaurant reservation to a detailed care throughout the day from the moment you wake up to the moment you go back to your suite, Fransua was the best concierge I've ever met. Paradisus Grand Cana utmost friendly staff and excellent service from anyone with their name tag. Amenities are great. And the nightly activities at Funrepublic was just another level of entertainment. Would I go back to Paradisus Grand Cana? Yes and I want Fransua to be my concierge again!

  Sep 05, 2026
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  SUPER AMAZING

  The experience was AMAZING!!!!!! Jamie was fantastic. All the staff was super friendly and super welcoming I would definitely be back.

  Sep 02, 2026
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  Go anywhere else

  I booked a vacation for myself and my friends back in May at this resort hoping it would live up to the positive reviews. Unfortunately, the customer service of this resort is unbelievably disorganized and unhelpful. My flight into the Dominican Republic was cancelled due to a mechanical issue with our plane. I immediately reached out to the resort and asked if there was a potential I could push our 4 day reservation back by one day so that we could stay for all four days we had already paid for. They said that there was availability and that it shouldn’t be a problem. We arrive at the resort, I discussed the matter with the customer service at the front desk. They tell me to arrange it through my travel agency that I booked with. I called them and attempted to have them coordinate with the hotel. For whatever reason, there was a complete lack of communication between my travel agency and the hotel. I spent hours every single day of our vacation in the office trying to get someone to help figure this out for me. I was on the phone with the agency and sitting with the customer service representatives MULTIPLE times trying to get this resolved. I even handed the phone over to the hotel workers at one point to try to get some sort of resolution. They pretended it had been worked out on day 2 and said everything was all set. On day 3, I went to book a dinner reservation for our final night when it gave me an error.. because it in fact had not been worked out and I was still scheduled to leave the next day. Again, I went to the customer service representatives and they told me to call my travel agent. Apparently there was an email sitting in someone from the hotels “e-commerce” departments inbox that would have fixed the situation. But of course at this point it was a Saturday. Nobody from e-commerce works on the weekend! Fantastic! I spoke with the manager about the predicament and his ground breaking solution was that I pay out of pocket for an additional night at the resort (which I had already paid for and they were refusing to honor despite having availability)… yeah kick rocks. All of this to say, if there is ANY sort of issue with your booking… good luck getting anyone to help you. You will get the run around, they do not care how much money you spent to be there. The food was very underwhelming to top it all off, the only place worth eating at is the steakhouse which is impossible to get a table at. The workers at the pool were constantly hitting on myself and my friends which made us very uncomfortable as well. They also were walking around with QR codes for review sites trying to force us to leave 5 star reviews. Explains why the reviews are so overwhelmingly positive. Will never be returning to this place again.

  Aug 31, 2026
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  Paradisus Grand Cana - Birthday Celebration

  My husband, our two sons (ages 12 and 9), and I stayed at Paradisus Grand Cana in November 2025 to celebrate my 50th birthday, and overall, we had a wonderful vacation experience. The resort itself is absolutely beautiful, with well-maintained grounds and a welcoming atmosphere. The staff was attentive, friendly, and consistently went out of their way to make our stay enjoyable. Our only significant disappointment occurred upon arrival. After an early flight, we were eager to settle in, but the room was not ready as quickly as we had anticipated. While the wait was frustrating, the resort did an excellent job making up for the inconvenience throughout our stay with thoughtful touches such as fresh fruit, chocolates, beverages, and other amenities that made us feel valued as guests. We stayed in a Junior Suite Swim-Out, which was a great choice for our family. Having direct access to the pool was a highlight of the trip. However, the swim-out area required frequent cleaning, as when we first arrived, there were quite a few leaves and debris in the water. Dining was somewhat of a mixed experience. While the food was generally good, the restaurant options felt somewhat limited for a stay longer than a week. We found ourselves returning to Origen frequently because it offered the widest variety of choices and changed its menu daily. Even so, after several days, the dining options became somewhat repetitive. As a family of four, we found the room to be a little smaller than expected, though it was still comfortable and manageable for the duration of our stay. Overall, Paradisus Grand Cana provided us with a memorable vacation filled with great service, beautiful surroundings, and plenty of family-friendly amenities. We especially enjoyed their nightly entertainment. While there were a few minor drawbacks, they did not outweigh the positives. We left with great memories and would certainly consider returning in the future.

  Aug 31, 2026
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  Good ambience

  Very good ! The food options and the spa was excellent! Spa is a must visit.

  Aug 31, 2026