Hotel Details
- Agua MarinaStrong regional influences define this coastal Mexican cuisine, with splashes of local and organic ingredients in an expression of Mexican culinary culture using sustainably sourced seafood.
Type of Cooking: Seafood inspired by Mexico’s coast. - Bana RestaurantThis contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.
•Cuisine: Japanese fusion - Blue Agave BarAgave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
- Blue Agave RestaurantIn Mexico, eating a taco is considered an art, where Nahuatl is its origin, Mexico City its capital, and the "taquero" its protagonist. Live the experience that is so present in our folklore.
Type of Cooking: Mexican food. - CappellaA classic Italian restaurant reinterpreted with a welcoming and sophisticated ambience. Capella brings timeless flavors to life through subtle elegance.
Type of Cooking: Italian food - Fuego RestaurantExperience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.
Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine
- Gastro HallIs a refined, modern buffet offering global flavors in an elegant, contemporary setting. Live cooking stations, premium ingredients, and artfully presented multicultural dishes elevate every meal into a sophisticated yet welcoming dining experience for all ages.
Type of Cooking: International Buffet - Ginger Lobby BarA place that transforms as the day matures, where we will have various experiences, from a tropical smoothie bar in the mornings, transitioning to a 5 to 7 bar with a Montreal style in the afternoon, and a trendy cocktail bar in the evening.
- Kanna Beach ClubKanna Beach Club offers a fresh take on "boho chic" and trendy cuisine, blending the freshest ingredients found along the Mexican coast from Baja California to Quintana Roo, where tiki mixology with Mexican products takes center stage.
- KaoDelivers a refined Japanese dining experience where tradition meets modern elegance. Thoughtfully crafted flavors, precise techniques, and a sophisticated atmosphere create an elevated setting for an immersive culinary journey.
Type of Cooking: Japanese cuisine with a modern twist - Kao Bar
- Malva Food BazaarA buffet with local and international specialties served throughout the day. From freshly baked bread to salads, meat, fish, and vegan options… everything is delicious! Locally sourced ingredients make it even more special.
- Nespresso CornerAt any time of the day... Taste a good coffee! Try a delicious coffee at Paradisus Cancun and accompany it with cakes, paninis and cookies. A real delight.
- Pool Bar I
- Pool Bar II
- Sal Steak CaveSatisfy your taste buds at Sal Steak Cave. For an extra charge you can enjoy succulent cuts of meat and superior-quality ingredients prepared by our expert chefs using the most avant-garde techniques and high-tech equipment. Guests staying in The Reserve and Family Concierge have one dinner included per stay. For adults only (+18). With extra charge. Restaurant open to the public.
- SanteExclusively for The Reserve Adults Only guests. Enjoy Mediterranean cuisine under a beautiful palapa with spectacular views. An open space that connects you with nature with a chilled, stylish vibe. Reserved for The Reserve guests, open for breakfast and lunch, and open for a la carte dinner for adults only (reservation required).
Type of Cooking: Mediterranean flavors. - Sante Bar
- The ShackA fun, laid-back poolside snack spot serving crave-worthy bites and refreshing treats throughout the day. Easy, flavorful, and sun-soaked, The Shack is the perfect stop between dips, laughs, and lazy pool moments.
- TWE12LVETTwelvet, Artisanal ice cream distinguished by its focus on the quality of the ingredients and the creativity in the creation of flavors. It offers a unique and authentic experience, where customers can enjoy fresh and delicious ice cream, with a wide variety of options to satisfy their sweetest preferences.
Type of Cooking: Gelato delights. - VibraIs an all-day dining destination offering international cuisine with intention, where bold gourmet flavors meet a vibrant, contemporary atmosphere. From relaxed daytime moments to lively evenings, elevated cuisine and stylish energy define the experience.
Type of Cooking: International cuisine. - ZestyOffers elevated comfort food in a stylish, relaxed atmosphere, where familiar flavors are reimagined with premium ingredients and thoughtful presentation, creating a warm yet refined dining experience.
Type of Cooking: American Bar & Grill.
- Junior Suite - Sunset View
Bedding: 1 king-size bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Ocean view
Bedding: 1 king bed or 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 children, 4 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- The Reserve Adults Only Junior Suite - Sunset View
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- The Reserve Adults Only Junior Suite Ocean ViewBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits- 3 adults, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- THE RESERVE ADULTS ONLY SUITE - SUNSET VIEW
Bedding: King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- THE RESERVE ADULTS ONLY SUITE - OCEAN VIEW
Bedding: King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- THE RESERVE ADULTS ONLY MASTER SUITE - SUNSET VIEW
Bedding: King bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- PREMIUM SUITE - SUNSET VIEW
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- PREMIUM MASTER SUITE - SUNSET VIEWView: Lagoon view
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 total.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- PREMIUM TWO BEDROOM-MASTER SUITE
View: Lagoon view.
Bedding: 1 king bed & 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 5 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- FAMILY CONCIERGE JUNIOR SUITE OCEAN VIEWBedding: 2 double bed or 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 child, 4 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- FAMILY CONCIERGE SUITE OCEAN VIEW
Bedding: 2 double bed or 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 child, 4 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- FAMILY CONCIERGE JUNIOR SUITE - SUNSET VIEW
Bedding: 1 king-size bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 children, 4 total.
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Shower
- Widescreen TV
- Wireless Internet Access
- FAMILY CONCIERGE SUITE - SUNSET VIEW
Bedding: 1 king-size bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 children, 4 total.
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Shower
- Widescreen TV
- Wireless Internet Access
- FAMILY CONCIERGE TWO BEDROOM - SUNSET VIEW
Bedding: 1 king-size bed and 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 6 adults, 2 children, 8 total.
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Shower
- Widescreen TV
- Wireless Internet Access
- FAMILY CONCIERGE TWO BEDROOM - OCEAN VIEW
Bedding: 1 king-size bed and 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 6 adults, 2 children, 8 total.
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron and Ironing Board
- Safe
- Shower
- Widescreen TV
- Wireless Internet Access
- THE RESERVE ADULTS ONLY MASTER OCEAN VIEW
Bedding: 1 king-size bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 3 total.
- Air conditioning
- Bathtub
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- 24-hour room service*
- Boutiques/stores*
- Business center*
- Children programs
- Exercise gym*
- Gift/News stand*
- Golf*
- Internet services
- Pool
- Restaurant*
- 24-hour room service*
- Boutiques/stores*
- Business center*
- Children programs
- Exercise gym*
- Gift/News stand*
- Golf*
- Internet services
- Pool
- Restaurant*
- Room service*
- Spa*
- Tennis court*
- Travel agency*
- Turndown service
* Fees may apply
- Children's programBaby Club: 1 to 4 years oldKids Club from 5 to 10 year old
- General *AQUAZONE Water Park
Brand-new water park with dynamic slides, splash zones, a dedicated teens arcade, and water-filled fun. AQUAZONE sets a new standard for family-friendly experiences in the destination and elevates our family offering and positions Paradisus Cancún as one of the top choices for multigenerational travel in the Mexican Caribbean - Golf *Relax your mind, practice your swing and enjoy the enviable views from our executive golf course. Our nine Par-3 holes offer a perfect place to disconnect and have fun with friends while playing this great sport in an unbeatable location. The course is located right in front of the main entrance of the resort, making it even more comfortable and easy to enjoy.
Dress code: polo shirt, golf or sports shoes (Not allowed: metal studs, sandals, jeans, collarless or sleeveless shirts). - GymThe spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
Gym is only for adults over 18 years old.
- PoolImmerse yourself in four beautifully designed pools, created for relaxation, enjoyment, and unforgettable moments under the sun.• 1 adult pool exclusively for The Reserve guests, depth 1.65 m• 2 main pools, depth from 1.56 m to 1.80 m• 1 pool for children, depth 65 cm• 1 wading pool• 96 Bali beds
- Spa *The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
- Teen programs *Life enriching activities for teenagers from 11 to 17 years old
* Fees may apply
Perfectly situated along Cancún’s beautiful white-sand beaches, this exclusive beachfront resort offers ideal accommodations for an unforgettable vacation. Paradisus Cancún blends the natural beauty that has made the destination world-renowned with the refined comforts of a luxury resort, proudly maintaining the prestigious AAA Four Diamond Award since 2006.
The resort features 773 fully redesigned suites, spacious and elegantly appointed, many offering breathtaking views of a unique beach and located just 15 minutes from Cancún International Airport. Guests can enjoy four pools, including a brand-new AQUAZONE, as well as a wide variety of spaces designed for relaxation, entertainment, and connection.
Nine dining venues, including three fully renovated restaurants, seven bars, and three food and beverage spots are thoughtfully designed to deliver the highest standards of culinary quality, service, and ambiance, ensuring a diverse and elevated gastronomic experience throughout the stay.
The Reserve offers enhanced suites and immersive guest experiences designed especially for adults and groups, providing elevated services, dedicated concierge assistance, private areas, and exclusive amenities that invite guests to reconnect and create lasting memories. Family Concierge enhances the premium room and suite experience by combining elegance, tranquility, and beauty with exclusive services and privileges tailored to families seeking a superior vacation experience.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21529 reviews
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May 23, 2026Great atmosphere and service, beautiful resort.
Great service and beautiful resort, I highly recommend it. At the Gastro Hall buffet, great atmosphere snd superb service from Candelario, Seferino, Reynaldo, Armando, and Diego! Thank you guys for making my family feel like kings and queens.
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May 22, 2026
Pool bingo was great
The poolside bingo was great, I won a prize. It was a lot of fun and Uriel and Mauricio were great hosts. Great entertainment here at Parasidus.
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May 21, 2026Would not return
Stunning hotel but boring. Food is not very good. Nothing to do as soon as the sun goes down. Very spa like and quiet
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May 21, 2026
Fantastic
Fantastic place for families. Alberto was great!
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May 20, 2026
Paradisus
Alberto at Blue Agave was great. A delight to have as a waiter! Thank you Alberto
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: $85.40 MXN (approx. $4.92) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. - Pet Policy : Meals to go
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.