• Welcome Privilege gift
• Welcome bottle of wine
• Privilege Lounge
• Concierge Service
• Dining Privileges; preferential table in all a la carte restaurants, 24-hour a la carte room service
• Private Beac and pool areah with exclusive sun loungers, Balinese beds and private waiter service
Important Information: More details and redemption information will be provided by the hotel at check-in
Resort Details
- Blue MoonRomantic à la carte restaurant with international signature cuisine. Open for dinner only.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. Gentlemen are asked to wear shirts with sleeves.
Smart clothing is recommended for dinners in the Blue Moon Restaurant. Gentlemen are asked to wear long trousers and shirts with sleeves. - Dolce VitaA la carte Italian cuisine. For guests in the Privilege categories. Privilege service breakfast is also available.Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- El CharroBuffet lunch and Mexican a la carte dinner.
- Fresco Juice BarSelection of seasonal fresh fruit juices.
- La HaciendaBuffet restaurant featuring international cuisine with show cooking.Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- Lobby BarLobby Bar.
- Mike's CoffeeSpecializing in tea, coffee and pastries, as well as a wide selection of smoothies and milkshakes, ideal for cooling down when the weather gets hot.
- Pool barLocated in the hotel pool, it offers a variety of cocktails throughout the day.
- Privilege LoungeWith a terrace facing the sea, it offers a variety of snacks and cocktails throughout the day.
- PRIVILEGE LOUNGEPRIVILEGE LOUNGE
- Sports BarSports Bar.
- Various Lounges/Bars- Aqua Lounge
- Lobby Bar
- Swim-Up Bar - YookosoJapanese restaurant open for dinner.
Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- Honeymoon Maya Deluxe Privilege
Bedding - 1 king bed.
Occupancy limits - 2 adults total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Safe
- Satellite television
- Shower only
- Slippers
- Telephone
- Privilege Junior Suite Nature View
Bedding - 1 king bed.
Occupancy limits - 2 adults total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Device with mp3
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower only
- Privilege Romance Suite with Jacuzzi
Bedding - 1 king bed.
Occupancy limits - 2 adults total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Safe
- Satellite television
- Shower only
- Slippers
- TV
- Privilege Junior Suite with Jacuzzi
Bedding: 1 king bed.
Occupancy limits: 2 adults.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Junior Suite Nature ViewBedding: 1 king bed.
Occupancy limits - 3 adults.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Maya Superior Deluxe OceanviewBedding: 1 king bed.
Occupancy limits - 3 adults.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Privilege Junior Suite Ocean ViewBedding: 1 king bed.
Occupancy: Max Adult 2, Total 2.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Privilege Junior Suite Private PoolBedding: 1 King Bed.Occupancy: Max adult 2, Total 2.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine*
- Baggage hold
- Bell staff/porter
- Business services*
- Car Rental Services*
- Children not allowed
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine*
- Baggage hold
- Bell staff/porter
- Business services*
- Car Rental Services*
- Children not allowed
- Concierge desk
- Exercise gym
- Free parking
- Golf, Offsite*
- Housekeeping - daily
- Internet services
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna*
- Shopping mall*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports
- - Package Wish: Complimentary
- Package Silver: Fees apply
- Package Golden: Fees apply
- Package Platinum: Fees apply
Package rates are subject to change. 10 person minimum. Some include marriage license and legal fees. Please contact hotel directly for more details.
* Fees may apply
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports *
- Non-Motorized Water Sports *
- PoolThere are 2 pools on-site. One main pool used for activities and one relaxing pool with Jacuzzi and swim-up bar.
- Sauna *
- Spa *
- Tennis court
There are 3 tennis courts.
- Golf *Golf course located within a mile of property.
- On-site Entertainment-Different theme shows on-site daily at the theater as well as adjoining dance floor to enjoy nightly.
-Live music.
* Fees may apply
Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.
The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.
Property Information
Guest Reviews from Apple Vacations Customers
Guest Reviews from Our Customers
TripAdvisor Traveler Rating
12551 reviews
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Sep 06, 2026El charro
Victor was great and rose had been fantastic if you get any dessert get the tres lâche it’s so cracked
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Sep 04, 2026
💯 will return.
Absolutely lovely resort. Jesus at the Privilege beach always has a smile on his face bringing drinks and food. Margarita is the queen of excursions. Beautiful rooms, fantastic food and staff.
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Sep 04, 2026
Great time total chill out
I love this resort. Jesus is my favourite bar guy and always brings me a surprise cocktail without alcohol.
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Aug 31, 2026
Shout out to Miguel Angel y Lidia
Miguel Angel and Lidia were friendly and attentive each meal we had at el Charro! Many thanks!
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Aug 31, 2026
Fantastic holiday wonderful staff.
Such a wonderful resort. We stayed in a Privilege Junior suite within the privilege building. Room was spacious and the bed comfortable and I loved the choice of pillows. Food in all restaurants is fantastic. Our butler David made all our reservations for us and answered any questions we had throughout our holiday. We could contact him via WhatsApp but he also made the effort to check in with us face to face regularly throughout our three week stay. Excellent service and support from David he is a credit to the hotel. I also must mention Jesus who provided us with drinks at the pool and beach throughout our trip. Always smiling and happy to see us and chat again excellent service and a credit to the hotel. Every staff member you see says hello and is happy to chat with you. I don't think I have ever been in a hotel where the staff appear so happy and content. Yes there was some work taking place to improve the hotel during our visit including installation of small pools right below our room. It honestly did not effect us. They started work after 9 when we left the room and we're finished by the time we returned. Some other guests we spoke to requested a room change but we didn't feel it necessary. Hotels need to make improvements and do maintenance and they did this with as much care as possible to the guests staying. Pools are lovely and had absolutely no problem getting a sunbed any time of the day. Yes there is some sargasum on the beach but the staff work hard to clear it. I think we were lucky during our stay as there was less than had been reported before we visited. Special dinner was beautiful and the Mayan evening is superb. Food and show was excellent. We went on a few day trips Chichen Itza and the cenotes, Xcaret , catamaran adult tour to the island and swimming with the whale sharks all booked through our tui rep. The whales were fantastic definitely a once in a life time opportunity but do be aware you do need some strength and stamina to get the most from the trip. The hotel also helped us with a taxi to the local town we were able to WhatsApp the concierge when we wanted picking up. The staff in the hotel do so much for guests and are always at hand. Entertainment is on offer throughout the day and evening. We attended the fire show and white party at the beach, did some wine tasting but also enjoyed simply having a drink in the lobby after dinner. Lots of activities at the swim up bar throughout the day or you can simply chill at the quieter pool with the privilege section which is where we generally preferred. Definitely bring pessos they do take US dollars but pessos are preferred expecially for tips. The only suggestion I would make is for the hotel to have a cash machine to withdraw pessos. There is a cash machine but it only provides US dollars . We did consider going on another trip to a local town but didn't want to draw out the US dollars as the machine also charges quite a lot. All in all a fantastic holiday in a lovely hotel with fantastic food and staff.
- AdvisoryOcean Maya Royale is an Adults-Only hotel. Children 17 and younger are not allowed at this property.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests an Environmental Sanitation Tax of a minimum 36 Mexican Pesos per single room per night, 59 Mexican Pesos per double room per night, 82 Mexican Pesos per triple room per night and 105 Mexican Pesos per quadruple room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryAt Ocean Maya Royale 12 new Private Pool Rooms are scheduled to open in early November 2026, Renovation of La Hacienda Buffet Restaurant will commence on September 1, with buffet services temporarily relocated to El Charro for approximately 2.5 months, while all à la carte restaurants will remain fully operational.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. This Hotel does not accept spring break groups or spring break individuals. For travel between Feb 01 through Apr 30, guests 23 years old or younger are suggested to travel with at least one adult 30 years or older. NOTE - If any guest is unruly, the hotel reserves the right to ask guests to leave with 100% hotel penalty.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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