Melia Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9206 reviews

• 

  Fantastic service from staff, wonderful facilities and activities and incredible restaurants!

  We will remember our stay here not only for the fantastic facilities (great pool, fabulous restaurants and great activities) but also most importantly for the TOP service from the people who work here. Recommend booking the restaurants! Restaurants are incredible- highly recommend- amazing chefs and top menu. The activities such as yoga and aqua fitness in the pool were great start to the day. The staff are energetic fun and really put a smile on your face! Karen, Bridsian and Carolina during breakfast were incredibly helpful and friendly throughout our stay. Very hardworking, kind- always smiling and ready to help with any queries. We noticed that the staff in general, would check if we were OK, ask if we wanted drinks and helped you with any questions or issues. Lizbeth and Georgina at reception were equally welcoming and helpful, always friendly to our family and happy to assist with any questions. Also want to say another thanks to Manuel as has been so welcoming! He was so responsive and friendly to us but also towards our little baby!! Brandon and Francisco were very helpful by the swimming pool offering us drinks and also very friendly. The only issue I had (which is minor) is the shower in the room was a little too aggressive for my liking. Apart from that rooms were clean and had everything we needed. Thanks to the workers at the spa who were a delight to talk to, Job who helped us with our questions and Jose who welcomed us right at the beginning of our stay. As you can see, this felt like a very customer service friendly environment and we have been grateful for such top service. All in all an amazing time and incredible staff. Thank you

  May 20, 2026
• 

  Holiday

  We have visited the Melia and are very pleased with this hotel. The staff are very friendly from check-in to the end of our vacation. Front desk persons are very friendly and welcoming. Bellboys are always helpful and welcoming. Buffet staff are quick to help each other and are very efficient. All of the buffet staff from the manager David to the servers Francisco, Dianah, Teresa and to many others to mention even the hostesses go out of their way to help a guest. The maids do an excellent job with the rooms along with the pool and yard staff which are always working and cleaning. The conceirge staff are also very friendly and helpful. The management that run this hotel do an amazing job. I would recommend the Melia for a great vacation. Well worth your money. ENJOY. Sylvia and Al from Winnipeg MB

  May 11, 2026
• 

  Great place to vacation

  Melia in Puerto Vallarta is an excellent resort for those wanting to experience mexico for the first time. The hotel is close by to the airport and has perfect view of the ocean. The rooms were very clean and although slightly dated, there was renovations being down on different floors. There are two restaurants that require reservations. One being seafood and the other being authentic Mexican cuisine. The buffet that offers 3 meals a day of the week also had very good variety. Everyday had a different theme for supper. Efren from the waitstaff knows how to give everyone a good time. During the day there are plenty of things to do on your own such as mini golf, kayaking and table tenis. There are also structured activities for people to compete in. Alejandra, Yunsel, Eshau, Leticia and Betty are all fantastic employees that kept the towel shed and the activities going. During the day there is always music playing to keep the happy atmosphere going. At night after supper is closed and all the structured activities are complete. The whole hotel quiets down apart from the lobby bar that can stay busy until that closes. All in all, the basic all inclusive experience was worth the price paid to enjoy the nice sun and be outside. I will be coming back here in the future.

  May 02, 2026
• 

  April Visit to Melia

  I’m going to be as clear and accurate as possible. We stayed here middle of April and the weather was scorching hot. Most days it was C 35 degrees or so. Beach - small but nice and offered huge waves. There is dangerous sea-life such as manowars. Water is warm and fun to go in. Pool - standard all inclusive pool, decently large and activities during the day. Room - we had a standard room initially but it was weathered and in rough shape. We upgraded to ocean view for 50$ a night and it was well worth it. Food - was the worst part of our experience. Bland and same dishes daily. It was probably the worst buffet I’ve seen in Mexico. Drinks - this was a problem here. No consistency at all. If you aren’t upgraded you get jose cuervo. They have patron for upgraded bracelets. Each bar was given 1 bottle a day and once out they didn’t restock. Most times we’d ask for a patron margarita and we’d watch them pour cuervo. Staff were friendly and accommodating. The resort was about 70% locals and not many Canadian or Americans. We said this place is closer to a 3 star than a 4 star. One and done if you’re on q budget but not a great option.

  Apr 28, 2026
• 

  Great value hotel

  Had a great stay at this hotel. Although it's a little dated in parts and not necessarily premium, this was made up for by great location really close to the airport (and a great view), great food and just a good overall vibe. Special shout outs to the breakfast team at Mole y Tacos restaurant, Andrea at breakfast and lunch and Isabela for a great massage treatment

  Apr 26, 2026