Hotel Details

OnSite Dining
  • Cava Roja

    Travel through Spain with a variety of exotic dishes and traditional tapas. It’s all topped off with endless servings of house Sangria, fine wine, and beer.


  • Ciao

    Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.


  • Faro
     Gastro Market is a culinary haven, offering a range of delicious options for breakfast, lunch, and dinner. (adults only)
  • Frida

    Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.

  • HACIENDA AZUL
    • Ciao - Italian specialties a la 
    carte *
    • Le Petit Cochon* - French 
    bistro
    • Dive - Snacks by the pool
    • Caffeto - Breakfast, snacks, &
    desserts 
  • HACIENDA ROJA
    • The Market - International 
    buffet
    • Pizzeto - Brick-oven style pizza
    • Frida - Mexican specialties a 
    la carte
    • Toro - Steakhouse
    • Zen - Asian specialties a la 
    carte*
    • Caffeto - Breakfast, snacks, & 
    desserts
    • 3 bars
    • In room dining
  • Le Petit Couchon

    Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside. (adults only)


  • Pizzeto

    Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.

  • The Market

    Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.


  • Toro
    The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
  • UMO
    Maintaining cultural traditions and cooking methods at the forefront, UMO offers Mexican Yucatan cuisine using local and seasonal ingredients. As smoke and fire play an integral role in the food preparation, UMO houses a Mayan PIB oven, an underground earth oven, where menu items like pork can be smoked, baked or steamed. Enjoy handmade artisanal tortillas and guacamole all while taking in the customs of Mexican gastronomy.(adults only)
  • Various Lounges/Bars

    - Caffetto.

    - Dive Bar (Hacienda Azul Section).

    - Float Bar.

    - Sun Bar.

    - Martini Bar (Hacienda Azul Section).

    - Heaven Bar and Disco (Hacienda Azul Section).

    - Rhythm Bar (Hacienda Azul Section).

    - Juice Bar (Hacienda Azul Section).

    - Lobby Bar (Hacienda Azul Section).



  • WAI
    Experience the culinary delights of the deep jungle at the Thai inspired WAI. Experimenting with spices such as mint, curry and so many more, savor unique and exotic Thai dishes. At the center of this gastronomic journey are the handmade noodles visible from the wok show station. Styled in flavors varying from salty and sweet to acidic and spicy, WAI offers a creative take on the fundamentals of Thai meals. (adults only)
  • Zen

    Asian Specialties a la carte & teppenyaki

    From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.

Room Type
  • Deluxe Gold King

    View: Garden View

    Bedding: 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  2 Adults, 1 child, 2 total.

    Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 - 12 are surcharged.

    Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe Gold Double

    View: Garden View

    Bedding: 2 Double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 4 total.

    Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

    Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe Partial Ocean View Double

    View: Partial Ocean View

    Bedding: 2 Double Beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  2 Adults, 1 children, 4 total.

    Maximum of 3 children through age 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

    Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Diamond king

    View: Garden view; close to main facilities

    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults plus 1 child (0-12 years), 2 Adults

    Hard Rock is more than a vacation - it's a lifestyle. And to prove it, we jam packed these legendary digs with non-stop extras and no-limit luxury.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Rock Royalty Partial Ocean View King

    View: Partial Ocean View

    Bedding: 1 King Bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 child, 2 total.

    A maximum of 1 child through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.

    Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Rock Royalty Partial Ocean View Double

    View: Partial Ocean View

    Bedding: 2 Double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  2 Adults, 1 children, 4 total.

    A maximum of 3 children through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.


    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe Sky Terrace 1 Bedroom

    View: Partial Ocean View

    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 Adults, 1 Child, 2 total.

    Let's amp things up and blow some minds with unparalleled access to the things in life that Rock. Step up and enjoy!

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe Grand Sky Terrace Two Bedroom
    Bedding: One room with a king bed and a second room with two double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 6 adults, 5 children, 6 total.

    Two connecting rooms: one room with a king bed and a second room with two double beds. We packed this crowd pleaser with everything your entourage needs live it up and rock the show in style.
    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe Family 2 Bedroom

    formerly Deluxe Family effective 8/12/22

    View: Garden or Resort View.

    Bedding: Connecting rooms with 1 king bed and 2 double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  5 adults, 5 children, 6 total.

    Maximum of 5 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

    Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Rock Suite Ocean Front (Two Bedroom) with PA

    Rock Suite Ocean Front (Two Bedroom) with Personal Assistant

    View: Ocean Front View

    Bedding: 1 king bed in the 1st bedroom and 2 double beds in the 2nd bedroom.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 6 adults, 2 children, 6 total.

    This suite plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with two double beds. Don’t forget the living and dining room areas to top off your stay.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Rock Suite OF Rooftop Lounge (2 Bdrm) w/ PA

    Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with Personal Assistant

    View: Ocean Front View

    Bedding: 1 King bed & 2 double beds. Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 6 adults, 2 children, 6 total.

    Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

    Room Description: Two bedroom suite equipped with a dining and living room area.

    2,583 sq. ft. including terrace.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Rock Star Suite Ocean Front (2 Bedroom) with PA

    Rock Star Suite Ocean Front (Two Bedroom) with Personal Assistant

    View: Ocean Front View

    Bedding: 1 room with King bed & second room with 2 double beds.

    Room Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 6 adults, 2 children, 6 total.

    Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

    Room Description: Two bedroom suite, one room with a king bed, and a second room with two double beds. All of yourRockRoyalty Level amenities are already included in thisroom category so you may rock on– my highness.

    5,166 sq. ft. 
    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Run of House
    Bedding: 1 King bed or 2 double beds. Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:
     4 Adults, 3 children, 4 total.
    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe King
    Bedding: 1 King bed.

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 Adults, 1 children, 2 total.
    • Air conditioning
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Deluxe Double
    Bedding: 2 double beds.

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 Adults, 1 children, 4 total.
    • Air conditioning
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • Widescreen TV
    • Wireless internet connection
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service*
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service*
  • Babysitting,Offsite*
  • Baggage hold
  • Bell staff/porter
  • Business services*
  • Children programs
  • 24-hour front desk
  • 24-hour room service*
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service*
  • Babysitting, Offsite*
  • Baggage hold
  • Bell staff/porter
  • Business services*
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite*
  • Housekeeping - daily
  • Internet services*
  • Lounges/bars*
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box*
  • Shopping mall*
  • Spa*
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking*
  • Wakeup service
  • Water sports*
Off-Site Amenities
  • Audiovisual Equipment*
  • Business Services*
  • Convention Centre*
  • Wireless Connectivity*
On-Site Wedding Services
  • Contact hotel directly for information.

* Fees may apply

On-Site Recreation
  • Beach *

    -Swimming, snorkeling, paddle boarding & kayaking in the resort’s private oceanside beachscape.

    -Rockaway Bay Water

  • Bowling alley *
    Our Bowling Alley features two lanes for mini bowling and four lanes for regular bowling, offering something for everyone. The mini bowling lanes are perfect for kids and beginners, with a minimum age requirement of 4 years, while the regular lanes are suitable for ages 6 and above. Please note that all minors under the age of 12 must be accompanied by an adult. 
  • Children's pool

    There is 1 zero-entry children's pool on =site. This legendary pool features good tunes, great activities, and snacks served all throughout your stay.

  • Children's program, onsite

    • Hard Rock Roxity Kids Club™

    The Kid's Club is for children from 4 to 12 years of age. The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week, featuring non-stop entertainment for even the smallest of rock stars.

  • Direct access to a beach
  • Fitness center on-site

    • Body Rock® Fitness Center featuring state-of the-art fitness and weight training equipment.

  • General *
    Crossy Road - Each game specifies its minimum age requirement. The general recommended age is 5 and up. Children under 12 must be accompanied by an adult. Guests can purchase a rechargeable card with any amount they choose to use on all the games.

    ARCADE
    Step into the action at ARCADE, the newest addition to Vibe City. 
    Packed with a mix of classic and modern games, this vibrant space is designed for players of all ages. From claw machines with exciting prizes to fan-favorite games like Crossy Road reimagined for today’s generation, it’s nonstop fun around every corner.


  • Hot tub
    4 outdoor hot tubs are available on-site. 
  • Motorized Water Sports *
  • Non-Motorized Water Sports
    Enjoy a variety of outdoor water sports, including:

    - Kayaking.
    - Paddleboats.
    - Snorkeling.
    - Scuba diving demonstrations.
  • Pool
    • 4 pools, including a kids’ pool
  • Spa *
    • Rock Spa® – 50 treatment 
    rooms - $, hydrotherapy
    rooms, Rhythm & Motion 
    beds and a Temazcal Hut.
  • Teen programs *
    HyperX Gaming Lounge Riviera Maya
    Escape to a gamer's paradise at the new HyperX Gaming Lounge Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer. Console or PC, casual or pro, no matter your creed, color, or culture, We’re All Gamers and HyperX is always ready to game. See you in the queue.

    The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone, Teen 13+ and Mature 17+ including:
    - Call of Duty Vanguard
    - Overwatch
    - Minecraft
    - Among Us
    - Fall Guys
    - Rainbow Six Siege
    - Rocket League
    - Valorent
    - Hearthstone
    - Apex Legends
    - League of Legends
    - Dota 2
    - Warzone
    - Fortnite
    - FIFA 22
    - Madden NFL 22
    - Mario Kart 8
    - Pokémon
    - And More!

    *Subject to Change- game offerings and titles always evolving with the latest trends
  • Tennis court
  • Water activities *

    The Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya includes a variety of great attractions for adults and children, including: 

    - 9 slides of different sizes for children and teenagers.

    - 8 slides of different sizes for children.

    - 6 high-speed slides for teenagers and adults.


Off-Site Recreation
  • Golf *
    A golf course is located within 10 Miles of the property.
Off-Site Attraction
  • Other Local Attractions

    CHICHEN ITZA
    Visit the capital of the Mayan civilizations and discover the “Temple of Kukulcan” — a magnificent pyramid nearly 70 feet tall said to be visited by the Mayan God twice every year. Designated one of the New Seven Wonders of the World, Chichen Itza features extraordinary architectural beauty and geographical location.

    TULUM
    Tulum is the archaeological site of a Pre-Colombian Maya walled city with ruins perched on a cliff top overlooking the Caribbean Sea; among them El Castillo “The Castle”, is one of the most impressive buildings at one time a temple and a fortress.

    DOLPHIN ENCOUNTER
    Swim, splash, and play with dolphins and this premium encounter experience. See amazing feats or acrobatic prowess before you hit the water for a full list of dolphin activities.

    AKTUN CHEN CAVE
    Enter a cave more than 5 million years in the making. 600 meters long, the cave features a variety of natural formations alongside discreet lighting and paths for easy access. 3rd in the Top 10 National Geographic Underground Walks, everyone can enjoy the crystal clear waters and guided tour of the cave’s history.

    PUNTA VENADO BEACH CLUB PUNTA
    Head to the tropical beauty and relaxing sands of the warm Caribbean Sea. Just 20 minutes from the Hard Rock Hotel Riviera Maya, the Punta Venado Beach Club offers additional activities including horseback riding, wave runner, ATVs, and snorkeling purchased outside of the resort credit tour price.

    HARD ROCK HOTEL TOUR
    Tour with the greats and get face-to-face with a priceless collection of memorabilia, classic Hard Rock style, and the very best of the Cancun Hotel District at out sister hotel. Enjoy the Cancun beach and access to the Hard Rock Hotel facilities for a day to remember.

    SEÑOR FROG'S BEACH CLUB
    Located in the heart of Playa del Carmen, Señor Frog's offers a full list of Beach Club facilities, thrilling culture, and access to the nearby shopping district.

* Fees may apply

Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Property Information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 870
KM 72 Carretera Cancun-Tulum, Riviera Maya, QR, 77710, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 24057 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hard Rock Riviera Maya , Getaway and 50th birthday celebration!

    Our Butlers POALA and OMAR, or amazing! They took care of all of our dinner, reservations, show reservations, and our seatspoolside every day! They made my sister‘s 50th birthday memorable with decorations by the pool and in her room as did the rest of the staff at the restaurants each night that we had dinner. Also a special shout out to Carlos and Christian at the Heaven pool bar! Hard Rock Riviera Maya is amazing!

    May 22, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time with family

    My family and I always have a great time at this resort. We love the food, the options for kids, the pools and beach. Our favourite restaurant was definitely Wai. The pork belly and the duck curry were amazing. It was my birthday and the server Angel was incredible at making sure my night was special. Shoutout to his colleague Guadalupe too!

    May 20, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sad to be home!

    We traveled from scotland on the 10th of may to hard rock riveria maya and returned home yesterday. to say we are sad to be home is understatement. we had the most amazing time with our kids at hard rock. although we are not royalty members we certainly felt like we had been treated like royalty. im not sure if it was because of the provider we travelled with (tui) but we had concierges roberto and aimee whom went above and beyond for us and sent us things which were on everyday, allowed us tohave reservations through out our stay at some amazing restaurants (toro was our favourite- danos i think his name was is absolutely amazing)and helped us with a few minor issues we had that were sorted very quickly. Wine and chocolate strawberrys delivered to our room a few times throughout our stay and always checked up on. we have found a friend in aimee and we will miss her very much! Everything from the pools, water park to activites in doors the food and restaurants were amazing and we never felt bored or like we had to or even wanted to leave the resort. we always came back to clean rooms and phone calls to check in that everything was okay. no one was pushy like we have had on other vacations. if you said no to something they politely moved on. we met so many amazing poolside waiters whom never left us without a drink and the restaurants were the same everyone was so kind and angela from the sunbar what a gem she is. she remembered us everyday and our drink orders! yes we spent alot of money on suncream in the shop there but we underestimsated the heat but what we bought was needed and allowed us to be more comfortable and enjoy the heat without being sore from sunburn! thank you hard rock riveria for making us feel so welcome and giving us the best stay we could have ever imagined. if it wasnt for it being quite expensive to travel from scotland id be booking to come back asap ! but we will certainly be coming back! thank you hard rock!!

    May 20, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bartenders at Hard stock Riviera Maya

    We just love the bar tenders in Arribo and the Heaven Bar. Sergio, Paz and Diego are rockstars. Find them and order the best cocktail at the resort

    May 19, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Entertainment to its finest!

    GIGGIE is absolutely the best!!!! She made our experience mean so much to our family and now she is apart of it. Highly recommend and if you can come find her at the Azul pool in the entertainment booth! She has amazing energy and brings my 5 star rating to a TEN! Gabby, Otto, Jess, Rob, chino, and Val! GIGGIE IS THE GOAT

    May 19, 2026
Hotel Advisories
  • AdvisoryThe Hotel is making some improvements to enhance facilities and ensure an even better experience for future guests: - Work is confined to Building 2 (fully closed to guests) from 9:00 AM to 6:00 PM. - Renovation areas are sealed with painted barriers; noise is limited as most work is done off-site. - Occasional heavy machinery will be used for pipe replacements. - The Spa and all Heaven section services remain unaffected.
  • Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
  • AdvisoryDiscover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
  • AdvisoryThe Hard Rock Hotel Riviera Maya is conducting planned infrastructure upgrades in select guest room areas. Work will occur in two phases: March 9–April 19 and April 27–June 7, between 9 AM and 6 PM. All amenities and services remain fully operational, though some noise may be noticeable. Safety barriers ensure smooth guest flow, and the hotel team is available for any booking-related support or questions during this period.
General Policies & Fine Print
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:

    A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

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