Guests staying in the Platinum Suite will receive:
• 24 Hour Room Service
• Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
• Access to an exclusive pool with waiter service (drinks only)
• Nightly turn down service. Upon request
• Use of bathrobes during entire stay, 2 pairs of slippers per room
• Private Check-in with cold towel on arrival and Welcome Drink
• Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne not included)
• 1 Special Dinner. Upon request
• Concierge Service in the Platinum Lounge
• Exclusive bar with continental breakfast and/or. Appetizers in the platinum lounge
• Reservations for a la carte restaurants at Platinum Lounge
• Discount on Green Fees at external Golf Course (Subject to Availability)
• Discount on Spa Treatments (single service items only)
• Reserved area on the beach with exclusive bar and waiter service (drinks only)
• 1 Water Circuit at the Spa (per adult, per week) - (Adults Only 18 +)
• 1 Beach Bag with Princess Logo
• Special Amenities in Room
Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.
Hotel Details
- Chill-Out Restaurant
- GreenBuffet-style restaurant serving international cuisine.
- La FondueSwiss Thematic restaurant serving a la carte dishes. Dinner only.
- La HaciendaMexican restaurant serving a la carte dishes. Dinner only.
- La TortugaBuffet-style restaurant serving international cuisine.
- La VaqueriaGrill restaurant serving a la carte dishes. Dinner only.
- Las OlasSeafood restaurant serving a la carte dishes. Dinner only
- Le FleurInternational gourmet restaurant serving a la carte dishes. Dinner only
- Mama MiaItalian restaurant serving a la carte dishes. Dinner only.
- MisoAsian restaurant serving a la carte dishes. Dinner only
- NegrescoBuffet-style restaurant serving international cuisine.
- Rodizio Restaurant
- Thai Beach ClubRestaurant serving a la carte cuisine from Thailand. Dinner only (Fees apply, not included in all-inclusive plan).
- Various Lounges/Bars- Areito
- Poquito Pool Bar
- GymBar (inside gym, energetic drinks not included)
- Fantasy Pool Bar
- Maya Pool Bar
- Tequila Pool Bar
- Chill Out Ibiza
- Lobby Bar Riviera
- Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
- Bar Punta Bete
- Bar Chactemal- Bar Lobby Sunset- Bar Plaza- Bar Fantasy (pool)- Bar Tequila (pool)- Bar Poquito (beach)- Bar Relax (Laguna Villas)- Sports Bar
- Deluxe Junior Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 children, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Deluxe Junior Suite Swimout
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron and Ironing Board
- Safe
- Storage space
- Widescreen TV
- Wireless internet connection
- Junior Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 children, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Laguna Villa Suite
Bedding: 1 King bed based on availability, requests are not guaranteed.
Occupancy limits :2 adults, 0 children, 2 total combined.
No children allowed in this room category.
Additional Amenities :-DVD Library available in Platinum Lounge
-In room Premium bar
-Pillow Menu in Platinum Lounge
-24 Hour Room Service
-Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
-Private pool with butler service (drinks only)
-International Newspapers located in Platinum Lounge
-Nightly turn down service
-Use of bathrobes during entire stay, 2 pairs of slippers per room
-Free internet unlimited @ Platinum Club Lounge as well as Free Cable internet in rooms
-Private Check-in with cold towel on arrival and Welcome Drink
-Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne not included)
-1 Special Dinner
-24 hours Concierge Service in the Platinum Lounge
-Exclusive continental Breakfast area at Platinum Lounge
-Hors d'oeuvres at Platinum Club Lounge
-A la carte Breakfast and Lunch service in the Buffet restaurants near the Platinum Lounge
-Reservations for a la carte restaurants at Platinum Lounge
-Gift in room upon arrival
-Discount on Green Fees at Golf Course
-Discount on Spa Treatments (single service items only)
-Discount on the Water Sport Center (single service items only)
-Reserved area on beach with butler service (drinks only)
-1 Water Circuit at the Spa (per adult per week, min 4 night stay required.)
-1 Beach Bag with Princess Logo
-Special Amenities in Room
-Aromatherapy for the room upon request (concierge)
-Free 1 day Spa package per adult per stay (30 minute massage, facial, exfoliation of feet & hands.) 4 night minimum stay applies.
-Daily international newspaper service in the Concierge located in the pool of the Villas.- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Platinum Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 children, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Family Club Deluxe Junior Suite
Bedding: 1 King or 2 double beds based on availability, requests are not guaranteed.
Occupancy limits :3 adults, 3 children, 5 total combined
Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults.
Children ages 3 - 12 are surcharged.
- Air conditioning
- Balcony/Lanai/Terrace
- Ceiling fan
- Hair Dryer
- Internet access*
- iPod docking station
- Jacuzzi
- Minibar
- Safe
- Satellite television
- TV
- Family Club Deluxe Junior Suite Swimout
Bedding: 1 King or 2 double beds - based on availability, requests are not guaranteed.
Occupancy limits :3 adults, 3 children, 5 total combined.- Air conditioning
- Balcony/Lanai/Terrace
- Ceiling fan
- Hair Dryer
- Internet access*
- iPod docking station
- Jacuzzi
- Minibar
- Safe
- Satellite television
- TV
- Master Suite
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 Child.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Platinum Suite Pool
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 1 child, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Babysitting,Offsite*
- Bicycle rentals*
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand*
- Golf,Offsite*
- Babysitting, Offsite*
- Bicycle rentals*
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant*
- Room service*
- Safe deposit box
- Sauna
- Spa*
- Tennis court
- Water sports*
- Business Services*
- Internet Access*
- Additional wedding packages are available.
Please contact the onsite wedding coordinator for more information.
* Fees may apply
- Bike rental *
- Children's poolThere are 4 children's pools on-site.
- Direct access to a beach
- Fitness center on-site
- General *Water parkKids Club SunsetSunset StoresDisco (in theater)Pickleball CourtsFootballRio SunsetLa Parrilla (beach)Ice cream parlor (Plaza)
- Gym *
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports *
- Non-Motorized Water Sports
- PoolThere are 8 pools on-site and 12 pools total including a large fresh free flowing pool. This property has swim-up bars.
- Fantasy Pool- Tequila Pool - Sauna
- Spa *
- Tennis court *There are 6 tennis courts on-site.
- Golf *Golf course located within a mile of the property.
* Fees may apply
The Grand Riviera Princess Hotel is a 5-star hotel in Riviera Maya that represents one of the best locations on the beach, allowing you to enjoy fine sand and crystal clear water in a comfortable and unique way. You will be 10 minutes away from the Playa del Carmen (10 minutes away from the Municipality of Solidaridad), 40 minutes away from the airport and near great tourist attractions.
For your holidays in Riviera Maya we offer you our Hotel with 674 rooms that stand out for their elegant design, wide spaces and diverse options for the whole family. Some of them have comfortable and direct access to the pool. For those more demanding clients, we have the Platinum and Laguna Villa Suite rooms. The Platinum rooms are located in an exclusive area on the beach, with benefits and exclusive Platinum Zone services. And for large families, we have the Family Club Deluxe Junior Suite, perfect for its exclusive services and large spaces. It also has several function rooms, making the hotel suitable for hosting fun family parties and meetings.
The Riviera Maya Hotel stands out for its tropical gardens and especially for El Paseo de los Dioses (The Path of the Gods), a name suitable for the spectacular path, with statues representing Mayan gods, that crosses the hotel complex and leads to the beach.
Enjoy incredible evenings taking advantage of the widely diverse gastronomy on offer: a variety of magnificent buffets and 6 thematic restaurants. A quality cuisine, with exquisite gastronomic delicacies and unforgettable flavours. You have to try them!
To complete a perfect family vacation, at our hotel in Riviera Maya we have prepared a variety of activities for children to have a great time: water sports, tennis courts, multipurpose courts, theatre… and for the little ones there are Mini craft clubs and a Mini Disco. And the exclusive area of the Family Club will be the ideal complement for large families, with facilities designed for children, and services that will make your stay a perfect family holiday!
Property Information
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.