Guests staying in the Platinum Suite will receive:
• 24 Hour Room Service
• Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
• Access to an exclusive pool with waiter service (drinks only)
• Nightly turn down service. Upon request
• Use of bathrobes during entire stay, 2 pairs of slippers per room
• Private Check-in with cold towel on arrival and Welcome Drink
• Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne not included)
• 1 Special Dinner. Upon request
• Concierge Service in the Platinum Lounge
• Exclusive bar with continental breakfast and/or. Appetizers in the platinum lounge
• Reservations for a la carte restaurants at Platinum Lounge
• Discount on Green Fees at external Golf Course (Subject to Availability)
• Discount on Spa Treatments (single service items only)
• Reserved area on the beach with exclusive bar and waiter service (drinks only)
• 1 Water Circuit at the Spa (per adult, per week) - (Adults Only 18 +)
• 1 Beach Bag with Princess Logo
• Special Amenities in Room
Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.
Resort Details
- Chill-Out Restaurant
- GreenBuffet-style restaurant serving international cuisine.
- La FondueSwiss Thematic restaurant serving a la carte dishes. Dinner only.
- La HaciendaMexican restaurant serving a la carte dishes. Dinner only.
- La TortugaBuffet-style restaurant serving international cuisine.
- La VaqueriaGrill restaurant serving a la carte dishes. Dinner only.
- Las OlasSeafood restaurant serving a la carte dishes. Dinner only
- Le FleurInternational gourmet restaurant serving a la carte dishes. Dinner only
- Mama MiaItalian restaurant serving a la carte dishes. Dinner only.
- MisoAsian restaurant serving a la carte dishes. Dinner only
- NegrescoBuffet-style restaurant serving international cuisine.
- Rodizio Restaurant
- Thai Beach ClubRestaurant serving a la carte cuisine from Thailand. Dinner only (Fees apply, not included in all-inclusive plan).
- Various Lounges/Bars- Areito
- Poquito Pool Bar
- GymBar (inside gym, energetic drinks not included)
- Fantasy Pool Bar
- Maya Pool Bar
- Tequila Pool Bar
- Chill Out Ibiza
- Lobby Bar Riviera
- Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
- Bar Punta Bete
- Bar Chactemal- Bar Lobby Sunset- Bar Plaza- Bar Fantasy (pool)- Bar Tequila (pool)- Bar Poquito (beach)- Bar Relax (Laguna Villas)- Sports Bar
- Deluxe Junior Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 children, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Deluxe Junior Suite Swimout
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron and Ironing Board
- Safe
- Storage space
- Widescreen TV
- Wireless internet connection
- Junior Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 children, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Laguna Villa Suite
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :2 adults.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Platinum Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 children, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Family Club Deluxe Junior Suite
Bedding: 1 King or 2 double beds based on availability, requests are not guaranteed.
Occupancy limits :3 adults, 3 children, 5 total combined- Air conditioning
- Balcony/Lanai/Terrace
- Ceiling fan
- Hair Dryer
- Internet access*
- iPod docking station
- Jacuzzi
- Minibar
- Safe
- Satellite television
- TV
- Family Club Deluxe Junior Suite Swimout
Bedding: 1 King or 2 double beds - based on availability, requests are not guaranteed.
Occupancy limits :3 adults, 3 children, 5 total combined.- Air conditioning
- Balcony/Lanai/Terrace
- Ceiling fan
- Hair Dryer
- Internet access*
- iPod docking station
- Jacuzzi
- Minibar
- Safe
- Satellite television
- TV
- Master Suite
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 Child.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Platinum Suite Pool
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 1 child, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- 24-hour front desk*
- Air conditioning*
- Babysitting,Offsite*
- Bicycle rentals*
- Buffet breakfast*
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- 24-hour front desk*
- Air conditioning*
- Babysitting, Offsite*
- Bicycle rentals*
- Buffet breakfast*
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant*
- Safe deposit box
- Sauna
- Spa*
- Tennis court
- Water sports*
- Wi-Fi*
- Business Services*
- Internet Access*
- Additional wedding packages are available.
Please contact the onsite wedding coordinator for more information.
* Fees may apply
- Bike rental *
- Children's poolThere are 4 children's pools on-site.
- Direct access to a beach
- Fitness center on-site
- General *Water parkKids Club SunsetSunset StoresDisco (in theater)Pickleball CourtsFootballRio SunsetLa Parrilla (beach)Ice cream parlor (Plaza)
- Gym *
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports *
- Non-Motorized Water Sports
- PoolThere are 8 pools on-site and 12 pools total including a large fresh free flowing pool. This property has swim-up bars.
- Fantasy Pool- Tequila Pool - Sauna
- Spa *
- Tennis court *There are 6 tennis courts on-site.
- Golf *Golf course located within a mile of the property.
* Fees may apply
Several VIP areas will offer you exclusive, private services that include platinum lounge access with continental breakfasts, premium beverages, private poolside service, 24-hour room service, and more.
When you've worked up an appetite during the day, you'll enjoy options from a variety of delicious restaurants, both a la carte and buffet. Tempt your taste buds with flavorful international and local cuisine, including Italian, Mexican, Swiss, and Asiatic. Craving a drink? A unique, refreshing beverage from one of 17 bars is sure to strike your fancy.
Take advantage of tennis or paddle courts, or try your hand at some non-motorized watersports while the kids play at the Daytime Mini-Club, complete with an outdoor patio, games, and a house club. While you enjoy nightly entertainment at the Princess Theater, kids ages 4 - 12 can mix and mingle with one another at their very own club, theater, or video game room. Teens ages 13 - 17 will love getting together at the Teens Club.
With 12 swimming pools, a fitness center, spa, and a beach only a minute away, you'll fully enjoy the luxury and excitement of the Grand Riviera Princess.
Property Information
Guest Reviews from Apple Vacations Customers
Guest Reviews from Our Customers
TripAdvisor Traveler Rating
13374 reviews
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Aug 06, 2026Carlos Cifuentes Grand Sunset Princess Mexique
We have just spent an exceptional week at this hotel, and we would especially like to thank Carlos Cifuentes, the restaurant manager. Our group of 16 people, made up of three families, had to deal with several serious food allergies: gluten, peanuts, fish, and seafood. From the moment we arrived, Carlos took our situation very seriously. Every evening, he selected the restaurant that was best suited to our needs, and on several occasions, he asked the chefs to prepare special menus specifically adapted to our dietary restrictions. Thanks to his professionalism, attention to detail, kindness, and genuine commitment to ensuring we had a worry-free vacation, we were able to enjoy every meal with complete confidence. We truly felt like royalty. Carlos is an exceptional employee who makes a real difference in the guest experience. His personalized service far exceeded our expectations and deserves to be recognized. A heartfelt thank you as well to the entire restaurant team and the chefs for their collaboration and their constant commitment to our food safety. We highly recommend this hotel without hesitation and hope to have the pleasure of returning.
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Jul 24, 2026Stay away. Far far away
BEWARE !!! Do not go to this resort !!! 1) the beach is useless , full of seaweed and stinks beyond belief. 2) in seven days at the Pool I got offered a drink one time by a waitress 3) my son, and my cousin‘s boyfriend, both got drugged at the nightclub inside the property by locals from Cancun 4) my room was ransacked by those little animals that look like lemurs, even though I was on the third floor, they can open your patio door 5) the employees came into my room and took $250 cash and $1000 worth of jewelry 6) all the “nice” restaurants that you have to make reservations for are always sold out and booked up only because they only use 25% of the restaurant. The rest is completely empty. This is how they minimize having to make good food on the property and encourage you to eat the crappy food at the buffet.
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Jul 10, 2026
Martin the waiter
Martin the waiter is an absolute angel. If you go to any of the 5 restaurants at the hotel ask for Martin, it will make your experience 1000x better.
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Jul 09, 2026
Great for families
We travelled as a family with 2 kids. The resort has all you are looking for. It's clean. The food is very good in the buffet and the a la carte restaurants. We needed a doctor and they have one on site that is available 24/7. All in all great holidays. Another highlight is all the wild animals living there.
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Jul 09, 2026
Second time and it was even better...
This was my second time at the hotel as I also visited in June 2023, and oh my, what a difference 3 years make. How do you get better than excellent? Because this is what has happened. Check in was quick and easy and loving the new trendy wristbands that double up as the room key. The rooms are just WOW, I have to admit before flying out I was contemplating upgrading to Platinum which would have cost close to an additional thousand pounds. So happy I didn't because the room absolutely blew me away, so Modern, spacious and the AC was to die for. There is absolutely nothing I can fault about the rooms. Such a wide choice of places to eat, so something different every day. The coffee shop is a wonderful addition and I ended my evening in there every night. The staff are absolutely fantastic and have a smile no matter what. The girls in the coffee shop helping me learn Spanish, the resort shuttle guys taking us up and down the resort, the restaurant staff and reception staff, nothing was ever too much. I am looking forward to returning in a few years time with my extended family, to share just how magical this hotel is 🥰
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.