Grand Palladium Vallarta Resort & Spa - All Inclusive

Guest Reviews from Our Customers

TripAdvisor Traveler Rating

15153 reviews

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  Ten years of return visits💕

  Return visit to GPV #10? Might be nine, might be 11. First time traveling in truly off-season tourist time and it was beyond lovely! If you are prepared for rainy nights and gorgeously hot and humid days then you will enjoy it there in September! As always, the concierge team led by Julián Dueñas and Jessy Goméz make this place beyond special for anyone willing to make it their home away from home. Well before arrival, we knew any special needs and wants would be organized - and they were. Communication was amazing and there was nothing we needed that wasn’t attended to immediately when asked. Given that this is low season and aware that weather impacts some aspects of our stay - we could not have felt more taken care of. Restaurants- every single Al a carte was top notch. In particular, the hostess Mirla at Bamboo ensured that we felt like more than guests but rather, family. All of the service staff we met were wonderful… I wish I could recall all of their names but Arcadia at el bosque, Daniel, Vicky, Armando and Oscar at the adult pool, hostess Nahomi at El Dorado and the Nest….and the delightfully kind and patient hostesses at el bosque! Sr Miguelito and his bigote wish we were better with names! The buffet never failed to make our hearts and bellies happy. At the lobby bar, we were thrilled with the service of each staff member. At Hemingway, Giovanny was an asset and a delight! Rooms/facilities…. It’s a smaller, older resort. Upgrades are underway and they are fantastic! It is a clean, cared for property and you will be comfortable, I promise. Pay a little to upgrade to a jr suite at minimum if you can? Family selection has great value BUT….kids!😂love them but not currently at that part of life so I will leave them in your pool, happily! Come here. Feel welcomed by the staff and the other guests. It is a lovely place!

  Sep 07, 2026
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  This is not a 5 start hotel

  The personnel from the hotel is hunting you all the time trying to sell you something. They try to sell stuff from the SPA, upgrades for restaurant, access to certain shows. They keep insisting even after you decline a couple times. Very annoying. There is no AC in their main restaurant. The food is very bad, the menu is extensive but nothing is specially tasty. There are flies around the food all the time that nobody seems to care to remove. There very few restrooms around the complex. There is only ONE restroom by the pools, ONE restroom at the restaurant. So if you need to go you will most likely need to walk to your bedroom as there is always a line. The beach access this hotel has is very small, the beach is full of rocks, pictures are very misleading. The rooms are old and need maintenance, the restrooms are very humid and water puddles when you take a shower.

  Sep 01, 2026
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  I will never come back.

  Early check in was promised. This was false. More money was charged. No reservations could be made. Pools were full of bacteria(Wife got an infection). Unauthorized charges were made for “free” coconuts. Rooms weren’t cleaned consistently. Bugs were present. Check I process was horrible. No fans towards guests. Etc.

  Aug 21, 2026
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  this is solid 3 star reasort, not 4.5 as advertised

  I stayed in this reasort from Aug.8-15. Upon arrival our room was not ready and we stayed first night on the first floor. In the morning, we noticed it was a gartner snake in our room. Mold was in the bath tub. Towels in the room were worned out. Towels were exchanged from 9-6. Make sure that the towel stuff checked you out properly, otherwise they charge $50US. Staff does not speak English, only at a lobby and some waitresses. Swimming pools were open from 8-8. people were asked to get out and wait till 8 AM.

  Aug 18, 2026
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  A wonderful resort for families or a grown-up getaway

  Grand Palladium Puerto Vallarta was an incredible resort to stay at, we were so pleased with our entire stay. The staff made things extra nice, the restaurants were so helpful with my girlfriend's celiac, ensuring that they could make meals separately for her to ensure no cross-contamination with gluten. My only complaint was that the beds were uncomfortably firm, but that just meant instead of lounging about in bed all morning I got to enjoy the scenery, the wildlife, and the sun all that much more. I would definitely visit here again (and again!)

  Aug 18, 2026