Hotel Details
- Arrecifes
Serving breakfast, lunch and dinner.
- Beach BarbecueLocated in the middle of the beach offering a different theme of Gourmet delights every day such as Paella, hamburgers & hotdogs, chicken, and shrimp skewers, and more. Guests can dine seated on the wooden picnic style benches whilst soaking up the Caribbean rays and receiving an impressive view of the ocean. A great variety of international cocktails and drinks are available.
- CulinariumEnjoy a perfect world of tastes, sights, and smells to delight the senses from our extensive à la carte menu for breakfast, lunch, or dinner; each preparation is full of flavor and creativity. Join us for pre-dinner drinks with our wide selection of shaken Margaritas.
- Culinarium RestaurantLatin Fusion Cuisine.
Breakfast and lunch a la carte.
Open for dinner a la carte from 5:30 pm to 10:00pm. Margaritas menu available
To enhance your dining experience our restaurant dress code is strictly enforced for dinner. No T-shirts, tank-tops, shorts, Bermudas, tennis shoes or beach sandals
All restaurants are non smoking. - Driftwood GourmetTo satisfy any cravings this oceanfront restaurant offers a variety of mouthwatering sandwiches, veggie dips and delectable healthy salads as well as daily Paella. This sea front restaurant is a vibrant celebration of food, energy, and music and beach life. Refreshing and unpretentious, the outdoor BBQ offers succulent burgers for those who want to maximize their time in the sun. Driftwood is located next to the main pool in front of the beach.
- Garcitas Swim Up BarLocated in the Premium Section, will pamper you with delicious gourmet bites
- Gourmet Pub
An array of creative dishes inspired from all over the world including Shepherd’s pie, Fish & Chips, Beef Meatballs, Baked Rice Pudding, in fine quality presentations invite you to enjoy and share a wide selection of food in a wonderful rustic, relaxed environment. This urban restaurant is an absolute can’t miss!
- Klay Talay Restaurant
Blends a variety of Asian styles into a fine fusion of Oriental cuisine. Open for dinner only.
Reservation required.
- La CarretaMexican a la carte specialties. Open for dinner
- MezcalitoThe style is rustic. The space is inviting. The drink is Mezcal. Named after one of Mexico’s favorite liquors, Mezcalito is located in the main lobby, and welcomes you with an assortment of high-quality liquors, as well as virgin cocktails.
- Mia CasaContemporary Italian Cuisine.
Open for dinner a la carte from 5:30 pm to 10:00pm. Air conditioned. - SandwicherieWood-fired oven pizzas served to order, along with a selection of Angus burgers, burritos, fresh salads, ice cream and other light snacks.
- Seaside MarketGuests can choose from a welcoming, lavish food display featuring cooking stations for breakfast. Preparations range from imaginative salads, mouthwatering main dishes, irresistible home-baked bread, and patisserie to satisfy every palate. This restaurant offers a journey through the world's different cuisines with an environment that reflects the passion of the chef. Located at main lobby.
- Swim-up Oceanfront BarServing a wide array of virgin cocktails, fresh fruit infused water, ice-cold beers and full Gourmet Inclusive® premium drinks. Craving a drink while lounging? Don’t lift a finger – our poolside waiters are ready to serve your favorite drink. Located at the main pool in front of the beach.
- Various Lounges/Bars
BAR LAS GUACAMAYAS:
Bar with swings. Located next to Los Arrecifes serving your favorite cocktails with tropical music under a traditional palapa.SWIM UP BAR ARRECIFES:
Swim up bar. Lively pool bar to enjoy all kinds of drinks.BAR LOS COTORROS:
Bar with swings. Located at the relaxing pool.GUACAMAYA LOUNGE:
Seaside lounge offering live music and views of the sea.KANALOA BAR
Located in the infinity section.SWIM UP BAR COLIBRI
Swim-Up Bar pool bar to enjoy all kinds of drinks.SWIM UP BAR GAVIOTA
Swim-Up Bar and lounge in the heart of the hotel. Enjoy all kinds of drinks.LA CANTINA
Indoor bar at the Mexican Restaurant. Wide selection of tequilasMARGARITAS BAR
This margaritas bar features a great selection of flavored margaritas and cocktails, located inside Culinarium restaurant.DRIFTWOOD BAR
Enjoy your favorite drink and the service of our poolside waiters. Located in the Driftwood BBQ Corner.
- Junior Suite
Bedding: 1 king-size bed or double beds.
Occupancy : 3 Adults.
These suites offer contemporary furnishing, a luxurious dream bed and a separate sitting area providing ultimate comfort. Our garden view suites feature their own private balcony under shady palm trees and a lovely pool view. Located on the first and second floor with either one king-size bed or double beds.
- Bathrobe
- Wireless internet connection
- Luxury Junior Suite
Bedding: 1 King bed
Occupancy limits: 2 adults
These charming decorated suites combine classic décor with contemporary fittings, is well proportioned with naturally lit interiors and a separate living room area, our striking suites offer an amazing view of the lush gardens and coconut palm trees, all featuring king-sized beds on ground floor and first floor.
- Bathrobe
- Wireless internet connection
- Swim Up Junior Suite
Bedding: 1 King bed
Occupancy limits: 2 adults
Set against the vibrant colors of the resort’s well-manicured gardens; enjoy luxury accommodations against the backdrop of your own private furnished terrace with direct access into a lazy river that flows in front of the suite leading to a pool and swim-up bar. All featuring king-size beds on the ground floor.
- Bathrobe
- Wireless internet connection
- Beachfront Junior Suite
Bedding: 1 King bed
Occupancy limits: 2 adults
Located in the midst of luxurious gardens, are an oasis of beautiful interior furnishings complemented with soft décor and style with vivid colors of the Caribbean; all of our suites are located a few steps from the beach, all featuring king-size beds on ground floor and first floor.
- Bathrobe
- Wireless internet connection
- Premium Junior Suite
Bedding: 1 King bed
Occupancy limits: 2 adults
Comfort is stitched into the very fiber of these suites with a spacious design, a cozy sitting area, plush bedding, and fine toiletries for your bath or bathtub. These peaceful and modern suites have an inspiring view of the green lush or pool, all featuring king sized beds on the second floor to the fourth floor. Exclusive access to a private pool area for Premium guests with beach beds and pool butler service.
- Bathrobe
- Wireless internet connection
- Premium Ocean View Junior SuiteBedding: 1 King bed or 2 twin bedsOccupancy : 3 Adults.
Situated on the upper floors of the Premium building, these spacious suites offer a private step-out balcony, perfect to meditate and enjoy every Caribbean sunrise. Complementing the view is the delightful décor of these suites with sophisticated yet warm colors creating a serene setting with a spacious design, a cozy sitting area, plush bedding, and fine toiletries for the bath or Whirlpool Bath. Featuring king-size bed or twin beds with spacious bathroom, located on the fifth or sixth floor. Exclusive access to a private pool area for Premium guests with beach beds and pool butler service.- Bathrobe
- Wireless internet connection
- Premium Swim Up Junior SuiteBedding: 1 King bedOccupancy limits: 2 adults
These suites offer romance and intimacy where guests can step right into an exclusive pool that flows in front of a swim-up bar and lounge area. It offers an oversize terrace, a spacious design, a cozy sitting area, plush bedding, and fine toiletries for the bath or bathtub, all featuring king-sized beds on the first floor. Exclusive access to a private pool area for Premium guests with beach beds and pool butler service.- Bathrobe
- Wireless internet connection
- Royal Suite
Bedding: 1 King bed
Occupancy limits: 2 adults
Our Suite offers romance and intimacy, along with many comforts and amenities.
- Bathrobe
- Wireless internet connection
- Royal Swim Up Suite
Bedding: 1 King bed
Occupancy limits: 2 adults
Guests can step right into a lazy river or a pool that flows in front of their suite. It offers you romance and intimacy along with a big terrace, a day bed and two chairs to enjoy our Caribbean weather.
- Bathrobe
- Wireless internet connection
- Presidential StudioBedding: 1 King bedOccupancy limits: 2 adults
The romantically designed Presidential Studio located in either building 34 or the Premium Section (location may not be guaranteed) features a master bedroom, living room.- Bathrobe
- Wireless internet connection
- Exercise gym*
- Spa*
- Tennis court*
- Water sports*
* Fees may apply
- Direct access to a beach
- Fitness center on-site
- Non-Motorized Water Sports
Kayaks - Paddle out past the sandbar and float along with current as you look back at the stunning landscape. Explore every inch of the coastline. From the reef to the deeper, dark turquoise waters.
Snorkeling gear is also available to guests.
- Pool
El Dorado Seaside Suites sits on a ribbon of soft, white sand directly on the Caribbean Sea. But sometimes, you just want to soak up the sun poolside. That’s why the resort boasts four freshwater swimming pools, with convenient swim-up bars.
- Cotorros*
- Arrecifes
- Colibri**
- Gaviotas***Features a Jacuzzi
**Features a lazy riverAlso featuring an additional pool in the infinity section, with a Swim Up Ocean Front Bar.
- Sauna
- Scuba diving *
- Spa *
Náay Spa is inspired by Mayan and worldwide traditions, philosophies, and modern techniques. Offering signature spa treatments including massages and facials.
- Tennis court
Hard surface tennis court, rackets and balls provided free of charge at the front desk.
- VolleyballHead down to the beach for a friendly game of beach volleyball. Perfect your serve in the soft sand while working up a sweat. Then take a plunge in the ocean to cool off
- Golf *Golf Course located within 10 Miles of Property.
- On-site Entertainment
Daily and nightly activity program with live music and night entertainment
- Playa Del Carmen
- Ruins of Tulum
- Xcaret
- Xel- Ha
- Other Local AttractionsChitzen Itza Piramides, Cozumel Island
* Fees may apply
Escape to pure tranquility at the Palms, El Dorado Seaside Suites’ original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation, and serene coconut plantations.
Or choose to spend your stay in the excitement of Infinity, the resort’s latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor.
The resort offers endless opportunities for both relaxation and adventure. Explore the crystal-clear waters of one of the most beautiful beaches in the world, a wide array of incredible new restaurants and bars, one of the largest spas in the Riviera Maya, and an expansive open-air Sky Terrace for weddings and private events. Let yourself be pampered in ultimate bliss as our personal concierge, beach butlers, and pool butlers take care of your every request. Escape just minutes away to discover the Mayan ruins and natural wonders of Tulum and Playa del Carmen.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14488 reviews
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May 21, 2026Great Resort with Wonderful Employees
We stayed at El Dorado for 12 days in April of 2026. We loved this resort! Staff were all amazing at this resort but I have to give a special shout out to Dalila who was extremely nice and our favourite server! Our room was a bit dated but it was very clean, nice and quiet and the bed was very comfortable. We weren't far from the swim up bar at the end and the beach was an easy walk away. The resort grounds were beautiful and the wildlife was fun to watch. I met Patches and Taco and tried to see at least one of them every morning and evening for treats. We are hoping to come back to this resort again next year!
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May 20, 2026“Quiet Pool”
Nice quiet resort until today, quiet pool disrupted by locals playing volleyball loudly, guest were getting splashed to the point where they (myself included) left.
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May 20, 2026Excellent choice for a relaxing all inclusive break. Lovely rooms, great selection of eateries and entertainment
Lovely hotel, beautiful gardens with a vast array of interesting wildlife. Food was consistently good and service exceptional, both in restaurants and rooms. Wide choice of restaurants, catering for all tastes. Concierge service also good, with a particular mention for Alessandro who is a great ambassador for the hotel. The only slight negative was the system for booking dinner reservations which is far more complicated than it needs to be. If this could be sorted out, it would be a perfect holiday destination.
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May 18, 2026Won't return, Excellent Service
About 1 hour plus from Cancun airport. The Lomas travel back and forth was included and excellent. The atmosphere was quiet but fun. Hotel is focused on getting you to entertain a membership and are quite pushy about it. Get ready to walk a lot, we didn't mind but it's a hike to anywhere and golf carts are not available most of the time. Not for a person with limitations in my opinion. The rooms are outdated and need remodel. Our room was on 3rd floor great view, quiet but those stairs were a lot. The beds were crazy hard we did ask for a pad for the bed but not sure we ever got one, but the AC was great. The food was average and the adult beverages were decent. Reservations for the speciality restaurants was a joke. We tried everyday to get a reservation and we're told they were booked due two weeks out. Another person we traveled with was eventually able to get us Reservations but we had to visit them everyday to confirm. In the end it wasn't worth the reservation. We travel often and unfortunately won't return. Don't do the shopping trip to Playa de Carmen it's a required jewelery store and tequila store stop and then dropped off at beach club. Had to walk to find the shops. Wasn't worth it, even though it was free. I heard from another guest the cenote trip was good. Caution at Cansun airport returning home. Very pushy sales folks everywhere. Crazy prices even at an airport but your souvenirs prior to. Shout out to all the staff besides the Concierge folks. Service here was amazing and friendly. Beach was covered in seaweed if your can call that beach. We didn't get in ocean. Most didn't
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May 15, 2026
Returning Guest
2nd time we stayed at this property, and already looking to book again. We stayed May 1st - May 10th in a Junior Suite. Had emailed the Resort ahead of time to set up transportation and ask for a room within a certain section. Within 10 minutes of finding our Lomas rep at the airport we were already in the shuttle and heading to the Resort. At check-in, the desk person mentioned the room location request and we were put in that section. We had room 3816. The a/c worked great. No issues with hot water or pressure. Room cleaned by Nicolas, who did a great job. Our bartender, Miguel at the swim up pool in our section was so nice. Always a smile and a great drink maker. Ivan, covered for a day and he was also fabulous. We had a great mix of people in the pool everyday. Enjoyed the Bali beds near the pool or the beach every day. Only a couple of them near the pool, but so many at the beach to choose from. Restaurants: Arrecifes- Julian was our waiter in the morning for breakfast. He was very nice. Asked for him every time. Great food. We had Margarita as our waitress for a dinner there one night. Had her last year and asked for her again this year. She is so nice. Hugged her on the way out. Klay Talay- Darwin was our waiter. Very friendly. Food was delicious. He suggested some dishes and was able to have them made without veggies, to our liking. Tequila tasting- Jesus was great. Loved this activity. He was very knowledgeable. Free excursion to Maroma beach for the day. BEAUTIFUL! Beach waiter was great Downside- the APP. Never accurate. Best bet is to walk around and find out what is open.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation fee: MXN 35.19(approx. USD 2)(Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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