Resort Details

Dining
OnSite Dining
  • Cocotal
    Sample an elegant, international a la carte breakfast and dinner. Thanks to daily menu changes, you'll never have the same culinary experience twice. 
  • D' Italia Casitas
    As the name implies, D' Italia takes inspiration from the colorful, honest traditions of Italian cooking. Enjoy an excellent meal prepared by the restaurants experienced culinary team. 
  • D’Italia Villas
    A fresh Mediterranean-inspired concept.
  • Fuentes
    Culinary theatre at its finest, Fuentes provides guests with a truly memorable dining experience. The Mexican-inspired cuisine is guaranteed to impress. 
  • Health Bar
    Now Offering a vegan menu, packed with bold, healthy flavors.
  • Kampai
    Kampai is known for superb, Asian-inspired breakfasts, lunches and dinners. 
  • Kick
    Ocean front, in a laid-back atmosphere you can enjoy delicious preparations from the grill as well as typical Mexican specialties together with an ice-cold beer or other beverage of your liking.
  • La Cabana Pizzeria
    If you're in the mood for a delicious pizza or local snacks, La Cabana Pizzeria is highly recommended. 
  • La Isla
    Welcome to the real Mexico, the perfect place to experience during lunch time the authentic Mexican "street food" while you enjoy our relaxed ambiance with stunning garden views. During dinner, delight your senses with our exclusive "Mexican author's Cuisine” in a pleasant and casual atmosphere.
  • Rincon Mexicano
    Breakfast and dinner showcasing the best of Mexican Cuisine.

  • Sante Fe Grill

    Enjoy innovative cuisine focusing on the unique flavors that can only be found in coal oven-cooked dishes. Sharing is encouraged here. Reservations Required.

  • Various Lounges/Bars

    - Swim Up Bar Tucanes

    - Swim Up Bar Colibri 

    - Swim Up Bar Faisanes

    - Gaviotas Seashore Bar

    - Swim Up Bar La Isla  

    -  Fuentes

    -  Bar Guacamayas

    -  Martinis Lobby Bar

    - Swim Up Bar  Pericos

    - Swim Up Bar Pelicanos 

    - Swim Up Bar Quetzal

    - Swim Up Bar Albatros

    - Swim Up Bar Flamingo

    - Spot Swim Up Bar

    - Swim Up Bar Papagayos

    -Bellinis Bar

    - Kick

Room Type
  • Casita Suite
    Bedding: 1 king bed.

    Max Occupancy: 2 Adults.
    • Air conditioning
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron and Ironing Board
    • Safe
    • Slippers
    • Telephone
    • TV
  • Swim-Up Casita Suite
    Bedding: 1 king bed.

    Max Occupancy: 2 Adults.
    • Air conditioning
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron and Ironing Board
    • Safe
    • Slippers
    • Telephone
    • TV
  • Beachfront Casita Suite
    Bedding: 1 king bed.


    Max Occupancy: 2 Adults.
    • Air conditioning
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron and Ironing Board
    • Safe
    • Slippers
    • Telephone
    • TV
  • Private Pool Casita Suite
    Bedding: 1 king bed.

    Max Occupancy: 2 Adults.
    • Air conditioning
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron and Ironing Board
    • Safe
    • Slippers
    • Telephone
    • TV
  • Honeymoon Private Pool Casita
    Bedding: 1 king bed.

    Max Occupancy: 2 Adults.
    • Air conditioning
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron and Ironing Board
    • Safe
    • Slippers
    • Telephone
    • TV
  • Royal Retreat 1 Bedroom Villa
    Bedding: 1 king bed.

    Max Occupancy: 2 Adults.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Telephone
    • TV
    • Wireless internet connection
  • Royal Retreat Beachfront Suite
    Bedding: 1 king bed.

    Max Occupancy: 2 Adults Total - 2
    • Air conditioning
    • Bathroom amenities
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Telephone
    • TV
    • Whirlpool tub
    • Wireless internet connection
  • Royal Retreat Deluxe Private Pool Suite
    Bedding: 1 king bed.

    Max Occupancy: 2 Adults Total - 2
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Telephone
    • TV
    • Wireless internet connection
  • Royal Retreat Deluxe Swim-Up Suite
    Bedding: 1 king bed.

    Max Occupancy: 2 Adults Total - 2
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Telephone
    • TV
    • Whirlpool tub
    • Wireless internet connection
  • Royal Retreat Beachfront Swim-Up Suite
    Bedding: 1 king bed.

    Max Occupancy: 2 Adults.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Ceiling fan
    • Hair Dryer
    • Whirlpool tub
    • Widescreen TV
    • Wireless Internet Access
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services*
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • 24-hour front desk
  • 24-hour room service
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services*
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • Free parking
  • Golf*
  • Housekeeping - daily
  • Laundry/Valet service*
  • Lounges/bars*
  • Non-smoking rooms available
  • Pool
  • Room service*
  • Safe deposit box
  • Sauna*
  • Shopping mall*
  • Spa*
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports*
Off-Site Amenities
  • Business Services*
  • Internet Access*
On-Site Wedding Services
  • We are the wedding specialist in the Riviera Maya, with on - site professional coordinator we are fully equipped to take the challenges of planning a wedding celebration and turn them into the joyous occasion that it should be. Beautiful and unique ceremony locations, including a beachfront chapel. Our distinguished service was created to enhance the experience and allow the bride, groom, family and friends to have not just a day celebration, but a lifetime of memories.

* Fees may apply

On-Site Recreation
  • Bike rental
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    2 outdoor hot tubs.
  • Motorized Water Sports *
    Wave runners.
    Parasailing.
  • Non-Motorized Water Sports
    Kayaking and snorkeling gear are provided. 
  • Pool
    There are 14 pools on-site. This property also has swim-up bars.
  • Sauna
  • Spa
    There are 2 spas
  • Steam bath
  • Tennis court
    There is 1 tennis courts on-site. Lighting is provided for evening games. 
Off-Site Recreation
  • Golf *
    A golf course is located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Daily shows at the Guacamayas bar as well as live music to dance with.
Off-Site Attraction
  • Playa Del Carmen
  • Xcaret
  • xel ha

* Fees may apply

Property Information

Year Built: 2000
Floors: 3
Total available rooms and suites: 203
KM 45, Carretera Cancun-Tulum, Rivera Maya, Mexico, ME, 77710, Mexico

Guest Reviews from Apple Vacations Customers

Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation fee: MXN 35.19(approx. USD 2)(Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.