Hotel Details

OnSite Dining
  • Barefoot Grill

    Casual, grilled favorites.


  • Barefoot Grill

    Enjoy casual, fresh-off-the-grill favorites just steps from the pool — ideal for barefoot afternoons in the sun, with tropical vibes and ocean breezes.

  • Barracuda

    Relax at the beach bar and indulge in some delicious cocktails while soaking in the beautiful view. Perfect for a casual day by the beach!

  • Bluewater Grill
    Serving seafood specialties.

    (Newly Renovated)
  • Bluewater Grill
    Serving premium cuts and seafood with views of the pool and ocean, this elegant open-air grill offers a refined
    dining experience by day, and an intimate steakhouse feel by night.
  • Bordeaux
    An intimate, adults-only escape where French fine dining meets candlelit romance. Savor delicate sauces, elegant
    pairings, and a sophisticated ambiance perfect for a memorable evening.
  • Cibu

    Serving Mediterranean cuisine.

  • Coco Café

    Serving premium coffee and deli snacks.

  • Coco Café

    The heart of the resort is for coffee lovers and night owls alike. Enjoy barista-style drinks, pastries, deli bites, and comforting snacks — from early mornings to late-night cravings.

  • El Patio
    (Newly Renovated)
  • El Patio
    A celebration of authentic Mexican cuisine, with bold regional flavors, refined presentations, and warm, rustic
    décor that immerses guests in a culinary journey through Mexico
  • Fresco

    Serving Mexican cuisine.

  • Gohan
    Coming Soon
    Ocean view, rooftop sushi bar
    Preferred Club guests only
  • Gohan
    Perched on the adults-only rooftop, Gohan is a stylish oceanview sushi bar serving delicate rolls, fusion flavors, and creative cocktails in a breezy, intimate setting. With just 42 seats, it’s a hidden gem for Dreams Sapphire Club & Villas guests looking for a unique, contemporary dining experience above it all.

    Club & Villas guests only
    Adults only (16+)
    Dinner – Fusion cuisine a la carte
  • Himitsu
    Taste the best in Asian Cuisine that includes Teppanyaki tables
  • Himitsu
    A unique Asian dining experience featuring sushi, wok specialties, and Teppanyaki tables where chefs dazzle with
    show-cooking flair — perfect for groups and memorable evenings.
  • Indigo Restaurant
    Gohan 
    • Ocean view, rooftop sushi bar
    • Preferred Club Indigo guests only
    • Adults only

    Seaside Grill
    • Grilled favorites served in a tropical environment
    • Preferred Club Indigo guests only
  • Lemongrass

    Serving Asian cuisine.

  • Paramour

    Serving French fare.

  • Portofino
    Romantic and stylish, Portofino serves the heart of Italy with handmade pastas, rich sauces, and regional wines — all in an elegant indoor-outdoor setting inspired by the Amalfi coast
  • Portofino
    Experience the rich flavors of Italy
  • PREFERRED CLUB
    Sky Bar

    • Rooftop bar with swim-up section
    • Preferred Club Indigo guests only
    • Adults only
  • Preferred Club Buffet
    Coming Soon
    International buffet exclusive to guests staying in the Preferred Club Tower section
  • Rendezvous
    Treat yourself to a delicious cocktail at this welcoming lobby bar—perfect for relaxing and unwinding.
  • Rendezvous
    Enjoy a refreshing cocktail in this lobby bar.
  • Revive
    Enjoy natural smoothies, juices, delicious salads, healthy snacks and more at Revive Bar
  • Revive
    Savor delicious smoothies, refreshing juices, tasty salads, healthy snacks, and more at Revive Bar!
  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge. 
  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge. 
  • Scores

    • Catch the big game at this casual bar offering four spacious areas with flat screen TVs, plus a main giant screen

    • Beverage service is available from 2 p.m., and the full bar is open from 3 p.m. to closing at 1 a.m.

    • At 9 p.m., this location becomes adults-only; children are not permitted in the bar after this time

  • Seaside Grill
    Coming Soon
    Grilled favorites served in a tropical environment
    Preferred Club guests only
  • Seaside Grill
    A beachfront favorite with elevated ambiance, Seaside Grill offers an à la carte breakfast daily. Now only open for breakfast
  • Sky Bar
    Coming Soon
    Rooftop swim-up bar
    Preferred Club guests only
  • Sky Bar
    • Rooftop bar with swim-up section
    • Exclusively for Club & Villas guests only
    • Adults only
  • Sugar Reef
    Enjoy our swim-up bar at the main pool, where you can indulge in a selection of premium brand beverages. It's the perfect spot to relax and refresh yourself! 
  • The Reef
    • Preferred Club only pool bar
    • Adults only (16+)
  • Various Bars and Lounges

    - Moments 

    - Splash 

    -Scores sports bar

    - The Reef, the Preferred Club pool bar*

    - The Sandbar, the Preferred Club beach bar*

    *Additional costs may apply

  • World Café

    International buffet.

    (Newly Renovated)

  • World Café

    An upscale international buffet offering a vibrant array of global cuisines, live cooking stations, and seasonal specials in a spacious, modern setting perfect for families and groups

Room Type
  • Junior Suite Tropical View King

    View - Lush tropical gardens

    Bedding - 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Direct dial phone number
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
    • TV
  • Junior Suite Tropical View Double

    View - Lush tropical gardens

    Bedding - 2 Double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 3 Adults and 1 child or 2 adults 2 children, 4 total.

    Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
    • TV
  • Preferred Club Junior Suite Tropical View King

    View - Lush tropical gardens

    Bedding - 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Direct dial phone number
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
    • TV
  • Preferred Club Junior Suite Tropical View Double

    View - Lush tropical gardens

    Bedding - 2 Double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 3 adults and 1 child or 2 adults and 2 children, 4 total.

    Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Direct dial phone number
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • TV
  • Preferred Club Junior Suite Oceanfront Double

    Bedding - 2 Double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 3 Adults 1 child or 2 adults 2 children, 4 total.

    Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Preferred Club Junior Suite Oceanfront King

    View - Ocean Front

    Bedding - 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - Bedding - 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 2 adults, 2 total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Preferred Club Junior Suite Ocean Front Swim Out Double
    View - Beach Front

    Bedding - 2 Double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.
     
    Occupancy limits - 3 Adults 1 child or 2 adults 2 children, 4 total.

    Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Preferred Club Junior Suite Ocean Front Swim Out King

    View - Beach Front

    Bedding - 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 2 adults, 2 Total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Preferred Club Master Suite Ocean Front King
    View - Ocean Front

    Bedding - 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 2 adults and 1 child or 1 adult and 2 children, 3 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Junior Suite Ocean Front Swim Out
    Bedding: 1 King bed or 2 Queen beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total combined.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Junior Suite Ocean Front King
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults and 1 child or 1 adult and 2 children, 3 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Junior Suite Ocean Front Double
    Bedding: 2 queen beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 4 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Junior Suite Ocean Front Swim Out King
    Bedding: 1 King bed or 2 double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 3 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Junior Suite Ocean Front Swim Out Double
    Bedding: 2 queen beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 4 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Master Suite Ocean Front King
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 4 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Master Suite Ocean Front Swim Out King
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 4 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Two-Story Villa
    Bedding: 1 king bed + 2 double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 6 adults, 8 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Two Bedroom Family Suite Tropical View
    Bedding: 1 king bed and 2 double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 4 adults, 6 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Preferred Club Master Suite Ocean Front Swim Out King
    Bedding: 1 King bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 3 total.
    • Air conditioning
    • Bathtub
    • Coffee/Tea Maker
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Junior Suite Tropical View
    Bedding: King bed or queen bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Child 2, Total - 4
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Junior Suite Ocean Front
    Bedding: King bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Child 2, Total 4.

    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Preferred Club Junior Suite Ocean Front Swim Out
    Bedding: King bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Child 2, Total 4.

    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Preferred Club Governor Suite Ocean Front King
    Bedding: King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 2, Max Child 1, Total 3.

    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Junior Suite Tropical View 2
    Bedding: King bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Child 2, Total 4.

    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Preferred Club Junior Suite Beach Front Double

    View - Beach Front

    Bedding - 2 Double beds

    Occupancy limits - 3 Adults 1 child or 2 adults 2 children, 4 total.

    Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

    Room size - 520 square feet
  • Preferred Club Master Ste Beach Front Swimout
    Preferred Club Master Suite Beach Front Swimout

    View - Beach Front

    Bedding - 1 King bed

    Occupancy limits - 2 adults, total 3.
     
    Room size - 1,040 square feet
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • ATM/Cash machine*
  • Babysitting*
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Golf,Offsite*
  • Pool*
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • ATM/Cash machine*
  • Babysitting*
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Golf, Offsite*
  • Pool*
  • Spa*
  • Tennis court*
  • Water sports*
On-Site Wedding Services
  • Your special day will be spectacular in our sparkling wedding space facing the sea. A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean sea and an outdoor terrace that is capable of fitting up to 120 people, helping couples celebrate their special day in a breathtaking setting.

* Fees may apply

On-Site Recreation
  • Beach
    Relax and unwind out on the private stretch of white sand beach.
  • Children's program, onsite

    A lot of fun awaits the little ones in our hotel! The new additions to the Explorer´s Club for children include an aquatic experience which offers slides, games and much more!

    A splash park for the kids at the Explorer’s Club, featuring a wading pool equipped with mini slides, splash toys and more.

  • Fitness center on-site *

    Air-conditioned yoga room available. Adults can take some time for themselves to enjoy our renovated fitness center featuring updated equipment, beautiful views and a new yoga room.

  • General *
    VR motorbike racing
    Cinema
  • Gym *
    A brand new gym located in front of the main pool.
  • Pickleball *
    Dreams Sapphire proudly introduces the ultimate game-changing trend:

    8 pro-grade pickleball courts where “Pickleball Hub of HIC” isn’t just a trend—it’s the premier pickleball destination with certified pros, exclusive AGV packages, and key agency partnerships.

    From our signature Annual Open and VIP clinics to dynamic social content, we aren’t just adding an amenity—we are creating an unmatched, revenue-driving destination for the ultimate pickleball experience!

    Product

    Pickleball Court Capacity | With 8 courts, Dreams Sapphire enters the top tier and every other HIC property in the region.
    Dreams Sapphire with 4 dedicated + 4 dual-use courts
    would be the ONLY HIC property capable of hosting official
    4-court pickleball tournaments.
    • 4 dedicated courts + 4 dual-use = 8 playable courts
    • Professional nets, lighting, sport-specific surface
    • Resident certified pickleball pro / clinic staff
    • Equipment loaner program + pro shop corner

    COMMERCIAL
    Every event here is more than just a tournament; it’s a marketing goldmine of pure inspiration. Our world-class facilities are designed for high-fidelity livestreaming, capturing the heartbeat of the game and broadcasting it to the world.
    • Dedicated Pickleball Package rate code in ALGV
    • Formal agreements with top pickleball agencies
    • FAM trips Q1 2026 for 3 key producers
    • ALGV 2026 official pickleball partner status

    64+ Players
    Per Full Tournament

    BRAND & CONTENT

    Dreams Sapphire, officially crowned the Pickleball Hub of HIC. As the first tournament-capable property in the Hyatt Inclusive Collection, we are the definitive choice for enthusiasts. From high-energy tournament livestreams to group-led content programs, we offer an unmatched, buzz-worthy atmosphere. When your clients demand the best Pickleball experience in your portfolio, look no further.
    Dreams Sapphire is the ultimate baseline for luxury and play.
    • Dreams Sapphire – Pickleball Hub of HIC narrative
    • Social content: reels, tournament livestreams
    • User-generated content program with groups
    • Press release: first HIC tournament-capable property

    EVENTS & PROGRAMMING
    Dreams Sapphire, officially crowned the Pickleball Hub of HIC. As the first tournament-capable property in the Hyatt Inclusive Collection, we are the definitive choice for enthusiasts. From high-energy tournament livestreams to group-led content programs, we offer an unmatched, buzz-worthy atmosphere. When your clients demand the best pickleball experience in our portfolio, look no further.
    Dreams Sapphire is the ultimate baseline for luxury and play.
    • Annual Dreams Sapphire Pickleball Open (own event)
    • Monthly weekend clinics for FIT guests and add-on
    • Corporate team-building package with courts
    • PFA / APP sanctioned event partnership
  • Pool *

    • Available pools are 4

    • Bluetooth speakers are not allowed at any pool

  • Spa *
    Spanning nearly 1,950 square feet, the on-site spa offers a full menu of spa packages and à la carte treatments. 

    For those guests seeking a sanctuary for the senses, our Spa, offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Hot tubs and treatment rooms, a relaxation lounge, sauna, steam room and private showers are available, as well as pedicures, manicures, facials and a full-service beauty salon.
  • Tennis court *
    Offering guests tennis/tennis lessons.
  • Water activities *

    - Hobie cats
    - Catamarans
    - Sailing
    - Kayaking
    - Windsurfing
    - Water aerobics
    - Water polo
    - Snorkeling*
    - Deep sea fishing*
    - Scuba lessons in the pool *

    - Rollercoaster*

    *Additional costs may apply.

    Minimum height is 3 ft 6 inches (1.1 m) to ride the slides

Off-Site Recreation
  • Golf *

    Designed by PGA champion and golf course designer Nick Price. Hit the rolling greens in the beautiful Riviera Maya while overlooking the gorgeous Caribbean Sea.

On-Site Attraction
  • Indoor/Outdoor Activities
    - Family-friendly entertainment
    - Beach and water volleyball
    - Beach soccer
    - Ping pong
    - Board games
    - Big-screen movies on the beach
    - Theme nights
    - Yoga
    - Euro-bungee
    - Bicycle tours

* Fees may apply

Dreams Sapphire Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Welcome to Dreams Sapphire Resort & Spa, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. This beautifully renovated resort features newly added suites, refreshed décor, an enhanced fitness center with an air-conditioned yoga room, and a beachfront wedding venue for up to 120 guests! 

Take the kids to Dreams and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered, including a new waterpark experience — complete with a splash park! Additionally, the new family water park will have both children and adults splashing around with a variety of slides for all to enjoy. Two great options all in one amazing resort! 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Dreams Sapphire has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Property Information

Last Renovation: 2019
Total available rooms and suites: 568
Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos Benito Juarez, QR, 77580, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 15988 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Girls trip

    Our 2nd trip to cancun in 2026 and out 1st at this resort. Clean. Staff was very friendly. Loved activities poolside. Shout out to server Jose at the bali beds. He was awesome. Plus Daniel who took our bed reservation was very helpful in solving a problem. He made our experience right along with concierge Danielle and Janet. Overall we had a great time.

    Aug 03, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good, but families with younger (8-12) would likely say great!

    We went there with a group of friends and all of our kids. we had a good time and definitly suggest finding Alberto in the Breakfast Buffet, Marlin at the bar and the waitress Gabriella. They are worth seeking out. I likely won't go here again but mostly as this is our last trip with under 18 year olds. If we would have had younger kids we would have been more excited with water park and the kids in kids club looked like they enjoyed themselves.

    Aug 03, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Fun family vacation

    Our previous experience was at Secrets Playa Blanca and Valentin so I think we were disappointed because we expected or anticipated that level of service. Overall it was a decent family friendly resort. We absolutely loved Alberto at the breakfast/lunch buffet, Marlon at the beach bar, and Gabriella at the pool!

    Aug 02, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Resort

    Amazing rooms, restaurants and service. Food was good and rooms were incredible. The staff was extremely helpful and provides service.

    Aug 02, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fun in Mexico

    Great family stay at Dreams Sapphire. The preferred swim out room was clean, very cool and quiet. Loved the swim out! Food was delicious. Hitmasu was our favorite. Service was more than perfect in restaurants. The pool bartenders did a fabulous job..can't say enough about the great service! Dreams Sapphire did a wonderful job of making our getaway perfect.

    Aug 02, 2026
Hotel Advisories
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policies & Fine Print
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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