Hotel Details

OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

Room Type
  • Tropical View King
    Bedding - 1 King Bed

    Occupancy limit:
      2 Adult, Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • 1 King Bed
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Tropical View Double
    Bedding - Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • 2 Double Beds
    Bedding - 2 Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Ocean View King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Resort View Swim Up King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Ocean Front Private Pool King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Ocean View Terrace King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Ocean Front King
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Ocean Front Double
    Bedding - Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Ocean Front One Bedroom Master Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
  • Ocean Front Swim Up King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • Wireless internet connection
  • Tropical View Swim Up King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
  • King Bed Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Double Bed Suite
    Bedding - 2 Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Tropical View King Suite
    Bedding - 1 King Bed

    Occupancy limit:
      2 Adult, Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Tropical View Double Suite
    Bedding - Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Tropical View Swim Out King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Deluxe Partial Ocean View King

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 2 total.

  • Pool View Swim Out King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • One Bedroom Master Suite King
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Ocean View Terrace King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Ocean Front King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Ocean Front Double Suite
    Bedding - Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Ocean Front Swim Out King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Ocean Front Private Pool King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Presidential Suite
    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Children 2, Total 4.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Presidential Suite King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Deluxe Partial Ocean View Double

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Partial Ocean View King room

    Bedding: 1 king bed. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 children, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Premium Preferred Club Ocean Front king

    Bedding: 1 king bed. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 children, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe Family Connecting

    Bedding: 1 king bed OR 2 Double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 children, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Preferred Club Ocean Front
    Bedding: 1 king bed OR 2 Double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.
    Occupancy limits: 3 adults, 2 children, 4 total.
    • Air conditioning
    • Safe
    • TV
    • Wireless internet connection
  • Preferred Club Premium Ocean Front Double with Balcony
    Bedding: 1 king bed OR 2 Double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.
    Occupancy limits: 3 adults, 2 children, 4 total.
    • Air conditioning
    • Safe
    • TV
    • Wireless internet connection
  • Preferred Club Premium Ocean Front King with Balcony
    Bedding: 1 king bed or 2 double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.
    • Air conditioning
    • Safe
    • TV
    • Wireless internet connection
  • Preferred Club Premium Junior Suite Tropical View
    Bedding: 1 king bed. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.
    • Air conditioning
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • TV
    • Wireless internet connection
  • Run of House
    Occupancy limit: Max Adult 3. Max Child 2, Total 4

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • TV
  • Partial Ocean View King

    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Safe
    • TV
    • Wireless internet connection
  • Premium Partial Ocean View Double
    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     3 adults, 2 children, 4 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Premium Double Partial Ocean View
    Bedding: 1 king bed. bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     3 adults, 2 children, 4 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Deluxe Double Balcony Partial Ocean View

    Bedding: 2 double beds. bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Deluxe King Balcony Partial Ocean View

    Bedding: 1 king bed or 2 double beds. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 child, 2 total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Premium Ocean Front Double
    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     3 adults, 2 children, 4 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Premium Double Ocean Front
    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     3 adults, 2 children, 4 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Deluxe King Balcony Ocean Front

    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 children, 2 total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Premium Ocean Front King with Balcony
    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     2 adults, 1 child, 3 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Partial Ocean View Double room

    Bedding: 2 double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults.  Children ages 3 through 12 are surcharged.

    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe Partial Ocean View Double with Balcony

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Deluxe Partial Ocean View King with Balcony

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Deluxe Ocean Front Double

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Deluxe Ocean Front King

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Deluxe Ocean Front King with Balcony

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Double Ocean Front

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Premium Ocean Front Double

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club King Ocean Front

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean View King

    Bedding: 1 king bed. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 child, 3 total.

    Maximum of 1 child through age 2 stay free in existing beds with at least 2 adults.  Children ages 3 through 12 are surcharged.

  • Preferred Club Premium Ocean Front King

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Honeymoon Plunge Pool Suite

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Junior Suite King

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Master Suite

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Ocean View King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Preferred Club Ocean View Double

    Bedding: 2 double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults.  Children ages 3 through 12 are surcharged.

On-Site Amenities
  • All-inclusive meal plan
  • Business center*
  • Car rental desk*
  • Children programs
  • Conference facilities*
  • COVID test onsite
  • Currency exchange*
  • Exercise gym
  • Gift/News stand*
  • Golf*
  • All-inclusive meal plan
  • Business center*
  • Car rental desk*
  • Children programs
  • Conference facilities*
  • COVID test onsite
  • Currency exchange*
  • Exercise gym
  • Gift/News stand*
  • Golf*
  • Internet services*
  • Laundry/Valet service*
  • Medical Facilities Service*
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa*
  • Tour/sightseeing desk*
On-Site Wedding Services
  • Please contact the hotel for additional information.

* Fees may apply

On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing *
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf *
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa *

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

* Fees may apply

Dreams Sands Cancun Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Guests of all ages will find fun and excitement at Dreams Sands Cancun Resort & Spa. Ideally located on the white sand beach in Cancun's Hotel Zone, this family-friendly beachfront resort is within a short walk from great shopping, restaurants, and bars, and just fifteen minutes from downtown Cancun. With Unlimited-Luxury®, guests enjoy complimentary non-stop transfers, unlimited gourmet dining and top-shelf liquor, no wristbands, and no reservations!

Activities abound at Dreams Sands Cancun Resort & Spa. Relax in the Dreams Spa, play a round of golf at Playa Mujeres Golf Club, or try out a variety of watersports, including kayaks and scuba diving (fee). Children will have fun all day long at the Explorer's Club (ages 3-12), where they can enjoy supervised activities such as arts and crafts.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Rainforest Alliance certification, as well as the Distintivo "S". The resort is also active in monthly beach clean-up programs, Planet Hour and Earth Day, plant and wildlife preservation, and the Amigos de Sian Ka'an program. Eco-friendly cleaning products are also utilized.

Property Information

Year Built: 2014
Total rooms: 414
Boulevard Kukulcan km 8.5, Zona Hotelera, QR, 77500, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 13235 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Bad Experience

    I usually don’t leave bad reviews, but my experience at Dreams Cancun was extremely disappointing. I previously stayed at Dreams in Mazatlán and had an amazing experience, which is exactly why I chose Dreams again for this trip. Unfortunately, this location completely ruined it for me. The customer service was terrible from the beginning. Employees were rude, communication was poor, and nobody seemed to care about fixing issues. I paid extra for a balloon surprise setup in my room for my partner and even tipped very well for the service. When we went upstairs, the balloons were already popped and maintenance staff were cleaning everything up right in front of us. The surprise was completely ruined. What made it worse was the front desk showed no urgency, no apology, and offered absolutely nothing for the inconvenience. The food was also disappointing. At one point I ordered a salad and they literally brought out an entire head of romaine lettuce uncut. That pretty much summed up the effort and quality we experienced throughout the stay. This trip honestly ruined my Cancun experience for me. I expected so much more from a Dreams resort, especially after loving the Mazatlán location. Sadly, I would not return to this property or recommend it to others.

    May 22, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Racist resort targeting people of color

    They are targeting black peoples and accusing them of smoking in the rooms while also sending security into there rooms to harass them and pin things on.

    May 22, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Do not stay here

    Please save the trouble and go to Dreams Natura if you are wanting a better experience and something close by. Valet damaged our car and failed to notify us, upgraded room was so cold, my family got sick, just terrible.

    May 22, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxation in Cancun

    Dream Sands was a great place to stay! The staff are super friendly and out going trying to make your stay the best it can possibly be.

    May 22, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Memorable Family Vacation

    Stayed for 5 days, 4 nights in mid-May. Traveled with a group of 17 family members for my Uncle's Birthday. Staff was super friendly, helpful and professional. Even the guests were friendly. Special call-outs: Entertainment Team: Jayden and Alexander have been great! They always said hi to our group and made group activities fun. Dining: Jorge and Roberto were always available to answer questions throughout our stay and also helped to arrange special birthday dinner for my uncle. Restaurants were excellent. Even the buffet has been enjoyable each day with lots of options. Spa: Sandra, Antonio, Jessica, Estrella, Clarisa led us to a very enjoyable spa experience including sauna, steam room, cold plunge, and massage. The Mother's Day Package was well-worth it! Restaurants were excellent. We loved the variety at the buffet.

    May 22, 2026
General Policies & Fine Print
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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