BlueBay Grand Esmeralda - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

19385 reviews

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  We had a great time. Not five stars, more 4 stars. Enjoyed it none the less

  The hotel was good, the restaurants were average all inclusive food. The staff were all kind and helpful, the beach would have been perfect had it not been for the Sargasm seaweed. That’s my fault though because I didn’t realise I’d booked in sargasm season. They cleared it constantly though and you got used to the smell quickly. Probably not five stars I’d give it four.

  May 22, 2026
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  Overall good

  The server Alberto was so nice and accommodating, thus Leo manages this restaurant nicely.

  May 21, 2026
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  Wouldn't recommend

  It's ok is fine it'll do, we ended up booking here purely because coming from Ireland and there being 5 of us, the hotel we stayed last time we closed to renovations and this was the only one available that didn't charge per room but per person (1 guest would be single occupancy in a room) we read the reviews and figured we weren't planning staying on resort everyday anyway so we booked. 12 days 7 of which we were off exploring and I'm glad of that as I dont think I couldn't have done more than the couple days around that resort, yes it's expansive garden and tropical areas are nice, coffee house a great addition. STAFF ARE LOVELY , we never passed a member of staff that didn't greet us in some way. Food actually wasn't bad Steak house no complaints Seafood no complaints Italian was good Breakfast buffet was plenty full. Rooms are dated yes but clean, could do with an upgrade. Beach area nothing to brag about but few minute walk either direction or gets lovely, lagoon is lovely. The bed situation is ridiculous, people reserving only making a bad situation worse but it's not the cause, there are too few to begin with , this needs rectifying by the hotel as it's not good enough having guests recommend people bring their own beds or chairs, look your holiday is what you make of it but I don't feel the hotel provides those basic necessities. Black and white bar feels grubby and cheap , a shed with chairs, music and drinks flowing helps look passed it. My sons room was broken into one night, he went back and noticed the card reader on door was smashed and chip in door frame, entering the room he noticed fan was on(that he didn't turn on as it spun and rocked in the ceiling) , Pillows were disturbed but nothing taken as all was in my room. Called security they came up with a manager apologised , told us for our peace of mind they'd move rooms in the morning as we had no confidence in the door security to that room. Of course after that night no one knew anything, fobbed off at desk for 2 days saying they were fully booked and couldn't move us until I expressed loud enough for guests close by to hear my sons room was broken into with a smashed door and I no longer feel comfortable or safe there, safety that they are supposed to provide, I don't want an upgrade, downgrade us if you want just change rooms and they did. My holiday provider also had mailed them ,I waved compensation in exchange for internal investigation . I do think it was another guest possibly drunk that got the wrong room and just bashed their way in, but all the what ifs??? What if it was later and we were in bed? What is my son disturbed then while they thought it was their room etc. The hotels actions in this case were not good enough

  May 21, 2026
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  Average

  The food was definitely not what I excepted pretty much the same thing every other night annd the food was not covered. when you reserve a reservation at the restaurant, it’s pretty much what they have at the buffet but maybe 4 extra things added. the menu is very limited. The rooms are outdated, the patio door doesn’t lock all the way, and even with the shower door being closed, water still leaks everywhere. there are huge gaps in the shower so a lot of water leaks out between the glass. The room smelled moist and the bed is pretty hard. I asked for water twice and had to wait till the next day for it to be delivered to my room. A lot of the staff don’t speak English, which was a little frustrating at times, but they are very attentive and very sweet. There’s not much to do besides the pool. as far as things to do there…there’s really nothing.

  May 19, 2026
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  Moments uniques

  David, Alexandre, Andrea and all the gang are extraordinary people and "Beth" at the beach buffet's entrance is the sweetest most beautiful person we met. Entire staff is worth millions.

  May 15, 2026