Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- Garden View
Bedding- 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 totalMaximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults. Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Color television
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe*
- Telephone
- TV
- Video on demand
- Oceanview
Bedding - 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults. Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe*
- Telephone
- TV
- Deluxe Garden View RenovatedBedding - 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total- Air conditioning
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Widescreen TV
- Wireless internet connection
- One Bedroom Suite Formerly Emerald Jacuzzi Suite
Bedding- 1 king bed plus sleeper sofa.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total
Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe*
- Telephone
- TV
- Video on demand
- Emerald Swim Up Suite
Bedding- 1 king bed plus sleeper sofa.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total
Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe*
- Telephone
- TV
- Video on demand
- Partial OceanviewBedding- 1 king bed plus sleeper sofa.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total- Air conditioning
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Widescreen TV
- Wireless internet connection
- 24-hour front desk
- 24-hour room service*
- Accessible facilities
- Airport shuttle service*
- Babysitting*
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service*
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service*
- Babysitting*
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange*
- Dry cleaning*
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand*
- Housekeeping - daily
- Laundry/Valet service*
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Business Services*
- Contact resort for information.
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports *Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa *
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
* Fees may apply
BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and watersports, plus organized activities and nightly entertainment.
The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.
BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.
Property Information
Guest Reviews from Apple Vacations Customers
Guest Reviews from Our Customers
TripAdvisor Traveler Rating
19531 reviews
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Sep 06, 2026Disappointed ☹️
Would I recommend BlueBay Grand Esmeralda to family or friends? Unfortunately, no. There are far better resorts in the area offering a considerably better experience at a similar price. The biggest disappointment is the enormous difference between the five-star experience being advertised and the reality I experienced. The resort feels tired, dated and desperately in need of major investment, renovation and modernisation. There are some genuinely friendly and hardworking staff, but unfortunately they cannot compensate for the overall condition and management of the resort. For me, this was one of the most disappointing hotel stays I've experienced in Mexico. There may still be the foundations of a beautiful resort here, but in its current condition, I simply couldn't recommend it. Overall rating: 2/10 – extremely disappointing.
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Aug 31, 2026An amazing stay
Weve had an amazing holiday, like with every experience in life there's always a balance of good and not so good in addition to personal expectations. Bad points - im vegetarian and selection is limited, one of the department blocks smelt musty and had undesirable views of chopped trees! We was moved to a better room. There's no ice-cream No fruit for pudding in evening in festival The rooms could benefit from a little finesse. Good points - staff are amazing Location is brill, beach is lovely despite the seaweed and you can walk a little away from the hotel and get away from the seaweed. The lagoon is beautiful Pools are gorgeous We absolutely loved all the Wildlife Air-conditioning is top notch Some amazing excursions- swim with whale sharks was out of this world!! All round amazing stay, don't be to put off by negative reviews and don't be frightened to ask to move room if not happy.
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Aug 28, 2026Definitely would go again
Great time and amazing food. Had an absolute blast the staff was great which added to the experience
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Aug 23, 2026Honeymoon wrecked
Unfortunately, our stay at BlueBay Grand Esmeralda was extremely disappointing, especially as this was the second part of our honeymoon. From the moment we arrived, there were issues. Our bathroom had not been properly cleaned, the outside areas were covered in bird faeces and there was an unpleasant smell throughout the resort. The hotel itself is very dated and appears poorly maintained, with things such as wardrobe doors not staying closed and our TV only working in black and white. The food was often cold with a limited selection, and many of the plates and dishes were chipped and scratched. The pool toilets were also dirty, and the towels were grey and extremely hard to the touch. There was also a large amount of wildlife around the resort, including coatis that repeatedly approached and jumped towards guests. While we appreciate this is Mexico and wildlife is to be expected, the number and behaviour of the animals made us uncomfortable. We reported the issues and housekeeping was supposed to come and resolve some of them, but unfortunately there was no noticeable improvement. We eventually contacted our holiday provider and requested to be moved to alternative accommodation. We were extremely disappointed that our honeymoon was affected in this way, particularly after having such an amazing first two weeks at Disney World. Sadly, based on our experience, we would not recommend BlueBay Grand Esmeralda.
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Aug 21, 2026
Never again!
For 2000 people only 400 chaise long, wake up at 6am ... In the room smell of sh.t , line of people every where. Never again! Only Food very good .
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.