These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive daily breakfast in Cocina Milagro for up to two people per room per day.
Important information:Redemption information will be provided at check-in. No meal substitutions allowed. Breakfast does not include alcoholic beverages. Offer not valid for Room Service.Gratuity is not included. Offer has no cash value. Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time
without notice.
Hotel Details
- Casa AmateGourmet Latin American inspired signature restaurant with creative and inspiring mixology bar.
- Casa AmateGourmet Latin American inspired signature restaurant with creative and inspiring mixology bar.
- Cocina MilagroPoolside all day dining restaurant with energetic environment featuring a variety of international cuisine & food stations.
- Cocina MilagroPoolside all day dining restaurant with energetic environment featuring a variety of international cuisine & food stations.
- SotaventoRelax in a casual ambiance while tasting an array of Mediterranean delicacies such as fresh seafood, daily chef specials, light salads and a variety of desserts.
- SotaventoRelax in a casual ambiance while tasting an array of Mediterranean delicacies such as fresh seafood, daily chef specials, light salads and a variety of desserts.
- Tinta del PulpoA fun poolside restaurant with ocean views serving a variety of tacos, ceviche and other casual Mexican cuisine.
- Tinta del PulpoA fun poolside restaurant with ocean views serving a variety of tacos, ceviche and other casual Mexican cuisine.
- VeganBarOffering a variety of healthy juices and smoothies during the day and a selection of fresh and seasonal vegan dishes for lunch.
- VeganBarOffering a variety of healthy juices and smoothies during the day and a selection of fresh and seasonal vegan dishes for lunch.
- StandardGuest room with either 1 king or 2 double beds with various views Private Terrace: Rainfall Showers
- Accessible room
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- CNN available
- Coffee/Tea Maker
- Color television
- Complimentary high speed internet in room
- Connecting rooms
- Converters/ Voltage adaptors
- Copier
- Cordless phone
- Cribs
- Desk
- Desk with electrical outlet
- Desk with lamp
- Double beds
- Dual voltage outlet
- Electrical adaptors available
- Extra adult charge*
- Extra child charge*
- Extra child charge for rollaway use*
- Extra person charge for rollaway use*
- Fire alarm
- Fire alarm with light
- Free movies/video
- Hair Dryer
- High speed internet access fee*
- High speed internet connection*
- High speed wireless
- Iron
- Ironing board
- Maid service
- Minibar
- Multi-line phone
- Newspaper
- Non-smoking
- Pets allowed
- Private bathroom
- Remote control television
- Safe
- Self-controlled heating/cooling system
- Shower
- Shower only
- Single bed
- Smoke detectors
- Spare electrical outlet available at desk
- Speaker phone
- Telephone
- Telephones with message light
- Two-line phone
- Voice mail
- Wake-up calls
- Wireless internet connection
- SuiteStudios and 1 bedroom suites: Various views: Private Terrace
- Accessible room
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- Ceiling fan
- CNN available
- Coffee/Tea Maker
- Color television
- Complimentary high speed internet in room
- Connecting rooms
- Converters/ Voltage adaptors
- Copier
- Cordless phone
- Cribs
- Desk
- Desk with electrical outlet
- Desk with lamp
- Double beds
- Dual voltage outlet
- Electrical adaptors available
- Extra adult charge*
- Extra child charge*
- Extra child charge for rollaway use*
- Extra person charge for rollaway use*
- Fire alarm
- Fire alarm with light
- Free movies/video
- Hair Dryer
- High speed internet access fee*
- High speed internet connection*
- High speed wireless
- Iron
- Ironing board
- Maid service
- Minibar
- Multi-line phone
- Newspaper
- Non-smoking
- Pets allowed
- Private bathroom
- Remote control television
- Safe
- Self-controlled heating/cooling system
- Shower
- Shower only
- Single bed
- Smoke detectors
- Spare electrical outlet available at desk
- Speaker phone
- Telephone
- Telephones with message light
- Two-line phone
- Voice mail
- Wake-up calls
- Wireless internet connection
- 24-hour front desk
- 24-hour room service*
- 24-hour security
- Accessible facilities
- Accessible parking
- Air conditioning
- ATM/Cash machine
- Babysitting*
- Barber shop*
- Beauty shop/salon*
- 24-hour front desk
- 24-hour room service*
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking
- Air conditioning
- ATM/Cash machine
- Babysitting*
- Barber shop*
- Beauty shop/salon*
- Bell staff/porter
- Breakfast served in restaurant*
- Buffet breakfast*
- Catering services*
- Child programs*
- Children welcome*
- Children's nursery*
- Cocktail lounge*
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast*
- Currency exchange*
- Desk with electrical outlet
- Dinner served in restaurant*
- Doctor on call*
- Dry cleaning*
- Early check-in*
- Efolio available to company*
- Exercise gym
- Express check-out*
- Family plan*
- Fire safety compliant
- Free parking
- Front desk
- Full american breakfast*
- Full service housekeeping
- Gift/News stand
- Golf
- Hair dryer
- Hairdresser/barber*
- Health club
- Heated guest rooms
- Heated pool
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available*
- Interior corridors
- Ironing board
- Jogging track
- Late check-out available*
- Laundry/Valet service*
- Lobby coffee service*
- Lounges/bars
- Lunch served in restaurant*
- Massage services
- Meeting rooms
- Non-smoking rooms available
- On-Site parking
- Outdoor pool
- Parking
- Parking lot
- Pets allowed*
- Photocopy center*
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service*
- Sauna
- Secured parking*
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand*
- Spa
- Sundry/Convenience store
- Tennis court*
- Translation services*
- Transportation*
- Transportation services - local area*
- Turndown service*
- Valet cleaning*
- Valet parking
- Valet same day dry cleaning*
- Wakeup service
- Water sports
- Wireless internet connection in public areas
- Copier*
- High Speed Internet Connection
- LCD/Projector*
- Meeting Facilities*
- Meeting/Board Rooms*
- Overhead Projector*
- Whiteboard*
- Wireless Connectivity
- Wireless Internet Connection
* Fees may apply
- Boating *
- Boating *
- Cardiovascular exercise *
- Cardiovascular exercise *
- Children's program, onsite *
- Children's program, onsite *
- Golf *
- Golf *
- Health club *
- Health club *
- Jogging trail *
- Jogging trail *
- Nature preserve trail *
- Nature preserve trail *
- Outdoor pool *
- Outdoor pool *
- Pool *
- Pool *
- Sauna *
- Sauna *
- Snorkeling *
- Snorkeling *
- Spa *
- Spa *
- Tennis court *
- Tennis court *
- Weightlifting *
- Weightlifting *
- Chichen Itza
- Playa del Carmen Quinta Avenida
- Rio Secreto
- Tulum
- Xcaret
- Xel Ha
- Xplor
- Restaurants
- Chichen Itza
- Playa del Carmen Quinta Avenida
- Rio Secreto
- Tulum
- Xcaret
- Xel Ha
- Xplor
- Restaurants
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
38 reviews
-
May 18, 2026Amazing experience at Alila Mayakoba
One of the best vacations I've ever had. Exceptional experience and service from the staff. Excellent dining options. Highly recommend!
-
May 18, 2026Clean and friendly staff. But expensive and limited food
Extremely clean and well maintained. The staff are amazing. The cons are limited and very expensive food. I can’t believe a single taco was $30. Just unreasonable
-
May 12, 2026
Peaceful retreat in an upscale resort
Alila Mayakoba was recently renovated (previously Andaz). Facilities were great and well maintained. We were upgraded as Hyatt Globalist to a suite with a private plunge pool, which was really nice to have and made our stay beyond our expectations. The resort was very calm and peacful, with no loud music blaring during the day. Definitely got the restful vacation we were looking for.
-
Apr 29, 2026
Amazing family trip.
A wonderful family vacation spent at the Alila, Mayakoba We had such a lovely time at the Alila, Mayakoba. We truly didn’t want to leave. Everything was amazing from the moment we stepped foot onto the property and the warm welcome from Luis at the front desk with the refreshing drinks to the great and attentive butler, Ana, who tended to our questions/inquiries, reservations and requests. Brenda and Motse the front desk manager and supervisors made sure everything went smoothly and we are so grateful for their help. Omar and Oscar were so helpful and were so lovely always asking us how our stay has been and how they can be of assistance even though they weren’t our assigned butlers. Every morning we enjoyed breakfast at Ninguno taqueria and were really pleased by the service offered by Jovani and Krystal. The À la carte food was great and we really enjoyed the fresh fruit and refreshing drinks on their menu. Marco and Gabi were so lovely and welcoming at the poolside everyday and made us feel at home every day. Sergio was a great lagoon boat driver and was very knowledgeable about the history of the property, the wildlife and scenery - we really enjoyed our complementary lagoon boat ride. And last but not least the staff operating the shuttles/golf cart rides across the property were always so lovely and welcoming - I wish we wrote down all of their names but honestly we didn’t have one bad experience riding the golf carts back and forth to and from the beach all day. Among which were Leonardo and Herviz. Nao and Domingo were excellent waiters at Na restaurant and Casa Amate. Chef Enrique at Na and the sous chef and all the amazing line cooks and pastry chefs were AMAZING! Wish we had one more night to go to Na again. The spa is beautifully done and decorated - nestled in the beautiful Mayakoba nature and the spa attendants were really great and knew exactly what they were doing. Overall we had an unbelievably wonderful and comfortable stay at Alila and can’t wait to visit again and make more memories there.
-
Apr 27, 2026
Would visit again
Loved the renovated rooms. Hard product is on point. The lagoon pool was closed as well as some restaurants. Although some staff forgot requests and had to follow up, most of the staff were very friendly and helpful in recommending places to visit. A boat tour of the area was very fun as well as the cenote tour inside the Mayakoba complex. Would love to come back and try restaurants in other resorts as well.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: No charge for children 11 and under when sharing room with parents
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 11
- Pet Policy : Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.